Innovation Technologist - Chicago, IL in Chicago, Illinois | DiversityInc Careers
 
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Innovation Technologist - Chicago, IL

Career Track: Client Delivery & Operations Role: Innovation Technologist Location: Chicago, IL Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients’ move ahead of the competition. The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office. This role is based in an Accenture office, with remote management, ability to work from home some days, and limited travel to regional offices. Job Description : This role presents an opportunity to be part of a support team for one of Accenture’s Technology Bars. The Chicago location is seeking a technology professional with expertise in audio and video technology to work in a highly visible, dynamic environment. An ideal candidate would possess strong, professional customer service and communication skills with an aptitude to remain calm and courteous under pressure. The candidate must be resourceful and be able to anticipate needs and solutions. The person should be passionate about customer service and technology. Represent the local technology team as an initial point of contact for customers, while owning the support processes and procedures to effectively collaborate, inform, solve, and communicate with all personnel in the office. Role Responsibilities:
  • Explore new technologies and make suggestions for implementation and improvements
  • Participate in a highly collaborative environment to plan and implement backup solutions for technologies, share knowledge and demonstrate various technologies
  • Application and adherence to current CIO LTS processes and procedures
  • Balance empathy and analytical skill while working toward issue resolution under pressure
  • Overall professionalism is critical in appearance, demeanor and response
  • Experience and ability to troubleshoot existing and new technologies in local office including but not limited to Cyviz, Video Conferencing equipment, Surface Hubs, Projectors, Video Cameras, Mobile devices, Workstation PC and Mac, Networking & VLANs
  • Emerging and experimental technologies
  • Work hours may fluctuate to support events extend work days, may include weekends.