Information Technology Product Manager (Associate Director) in New York, New York | DiversityInc Careers
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Information Technology Product Manager (Associate Director)

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management. The way EY people work together, and with clients, is becoming increasingly influenced by technology, and this trend is only likely to accelerate. As part of IT you may be responsible for large strategic enterprise application development, enterprise security, business intelligence, cloud and data center services, as well as other technology products. IT plans, develops and manages all technology used in EY to enhance service delivery, drive revenue growth and profitability and strengthen our competitive advantage as the most globally integrated organization in professional services. With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

This for the GetTogether product which encompasses developing and deploying a conversation based middleware system that enables EY users to plan meetings using our Skype, video conference and collaboration technology and reduced travel costs. The solution uses AI and robotics (RPA) to identify alternative options and learns/improves itself using behavioral information and availability of technologies.

In our globalizing economy the availability of skills and expertise is becoming more and more distributed. Within the End User Technology Experience team we enable EY professionals to meet the increasing pace of business by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.

The Product Manager oversees and owns a product end to end. This includes roadmap, design (first of a kind), marketing, sales, adoption, operational quality, financial management, innovation, risk/security compliance, contract management, service delivery/engineering, product industrialization, stakeholder management and support.

Essential Functions of the Job:
The Product manager:

  • Manages all financial aspects of the product including annual budgeting, invoice checking and signoff, analyze the financial impact of service and support model changes, manage risks and opportunities. This includes monthly financial review of centrally managed P&L and advising and consulting local business contacts on service cost and investments.
  • Directs the metrics on the total cost of ownership (TCO) for the product to show business value.
  • Partners with other Product Managers within EUTX to align product roadmaps and service and optimize overall user experience.
  • Directs the product strategy and long term roadmap utilizing resources in the Architecture and Experience team.
  • Proactively researches and evaluates feasibility of any new technologies that may improve the product.
  • Directs first of a kind delivery projects utilizing resources from the GDS service delivery team.
  • Directs pilots utilizing the GDS service delivery team as well as the Deployment organization.
  • Directs reporting of product utilization and continuously drives for improved adoption and user experience of the product.
  • Partners with the Deployment team to prepare business change material and product industrialization.
  • Proactively partners with the Area Relationship Management team and engages with local business executives to market, deploy and expand the Services and decommission legacy products.
  • Plans, budgets, initiates and sponsors the investment portfolio to deliver new product features and deploy the product. Ultimately accountable for the timely delivery of the investments within the approved budget.
  • Directs and oversees monthly service portfolio review meetings with stakeholders to manage the investment budget and scope management of projects.
  • Oversees the team’s activities to meet deliverable dates for next generation services in accordance with best practices in the industry.
  • Manages the vendor(s) and internal teams that support the product to provide optimal service
  • Directs & owns security and risk compliance for the product

Knowledge and Skills Requirements:
  • History of working credibly with senior stakeholders
  • Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
  • Ability to work with people in a variety of cultures, countries and time zones
  • Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.
  • Brings proven expertise of product management
  • Proven financial management skills.
  • Proven experience in Service Delivery
  • Proven experience in marketing and sales
  • Passionate, committed and determined

Other Requirements:
The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities.

Job Requirements:
Bachelor or Master Degree in Information Technology or Business Management
Approximately 10 years of experience in comparable product manager role.
Certification Requirements:
MBA highly desired