Human Capital Management Analyst III in Miami, Florida | DiversityInc Careers
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Human Capital Management Analyst III

ADP is hiring a Human Capital Management (HCM) Analyst III.  At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.   POSTIION SUMMARY:

This position supports and drives transformation and change initiatives for ADP TotalSource's HCM products and services. Provides HCM solutions by process re-engineering and technology infusions handling all aspects of a project's life cycle.   RESPONSIBILITIES:
  • Process: Designs, develops and implements procedural changes geared at improving productivity, quality levels and client satisfaction in support of ADP TotalSource's HCM Products and Services. Enables standardization, centralization and off shoring efforts in the support of margin expansion initiatives while maintaining the highest degree of customer and field focus in delivery. Facilitates and leads implementation timelines defined in accordance with business goals. Provides reporting and associated analytics/ visibility to management stakeholders in support of decision making. Maintains current knowledge of evolving HCM legislations. Proposes new procedures and processes to enhance the delivery of HCM products and services.
  • Systems: Designs, develops and implements system changes to the ADP TotalSource enterprise platforms to support business objectives. Leads formulation of business requirements in collaboration with internal stakeholders and collaborates with system resources to help support implementation within defined timelines. Responds to project risk factors and issues related to delivery.. Effectively takes initiative from discovery, design and testing to implementation, validation and post-production activities.
  • Project Management: Applies consistent standard methodologies and effectively communicates to executive and leadership stakeholders. Highlights risk factors or project issues as they become known. 
  • Support:  Serves as a system/process subject matter expert and escalation point for operational and field units. Delivers HCM products and services according to Service Level Agreements. Provides a high level of quality service to clients, employees, vendors and associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership and follow through.
  • Performs other related duties as assigned.


  • Bachelor's Degree 
  • Minimum of 5 years directly related experience in Client Services and Human Capital Management solutions
  • Must be able to travel up to 30%
  • Must be able to sit in the Tempe, AZ, Miami, FL or Alpharetta, GA office

Preference will be given to candidates who have the following:

  • Masters Degree preferred
  • PMP, PHR, SPHR, or CEBS Certification preferred
  • Strong analytical and problem solving skills.
  • Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.
  • Ability to prepare written documentation, both in terms of process documentation and training materials.

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.