HR Shared Services Business Analyst - Florham Park, NJ

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future! HR Shared Services Business Analyst (1801827) – Florham Park, NJ Where the Chemistry Happens The myHR Service Center is the single point of contact for employees, managers, and the HR community delivering support, guidance, and coaching in an HR-centralized model for the North America Region (United States, Canada, and Puerto Rico). We develop and deliver best in class HR Services, Solutions and Total Rewards to create a competitive advantage for BASF. This position resides within the myHR Service Center and is responsible for process improvements and design, reporting trends, insights and analytics, project management, and continuous improvement across various HRSSC key processes and systems. In this role, you will drive effectiveness, high-quality service delivery, and effective controls for BASF employees and managers through deploying analytical tactics, process redesign techniques, and strong project management.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.


Formula for Success
  • Leveraging your educational background and professional experience in leading quality metrics and trends for large HR service center operations, you will establish and coordinate the quality plan and management mechanisms to confirm the level of delivery, efficiency, and quality of the Shared Service Center (SSC). In addition, you will recommend measures to improve processes, enhance customer satisfaction, and service experience.
  • Successfully engaging across the organization, you will partner with HR colleagues and other key client groups/stakeholders to develop perspective of needs that tie into SSC deliverables and experience.
  • Your strong ability to promote and implement changes to current practices and processes will be a valued asset as you develop the performance measurement system for service level agreements to ensure key performance indicators are met and maintained as appropriate to deliver best-in-class service.
  • Your prior background working with knowledge management systems and process design tools will be beneficial as you develop, maintain, and analyze a robust myHR reporting package including various reports across stakeholder groups that create a connection between data and insight to drive sound decision-making.
  • Your advanced knowledge and experience with employing best practice principles and practices in quality management, knowledge management, process design, and continuous improvement will be critical as you monitor and maintain quality assurance and service delivery performance metrics, recommend measures for improvements, identify key trends, and work with the Service Center Leadership team to review performance results.
  • As a role model, you will display strong analytical, problem-solving, critical thinking, and organizational skills as you will be accountable for long-term forecasting and capacity planning, as well as oversight of best-in-class resource planning practices that achieve HRSC key metric targets.
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