Home Specialty Supervisor - Del Amo Center

Home Specialty Supervisor - Del Amo Center

Location: Torrance, CA, United States - Del Amo Center 21840 S Hawthorne Blvd
Job ID: 1073872
Date: Yesterday

Job Description

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands.  Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer.

As the Home Specialty Supervisor, you will play an integral role in contributing to profitable sales growth in the Appliance, Mattress, Window, and Furniture businesses by leading and engaging associates, promoting a selling culture, and building clientele to meet sales plan.

Responsibilities:

  • Customer Service & Sales
    • Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service
    • Informs customers of key product attributes to generate interest and to build clientele
    • Provides coaching and feedback to Specialty team to achieve care/protection plan objectives
    • Greets and assists customers in finding products and partners with other team members when additional help is needed
    • Models for and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently
    • Supports the Manager on Duty program
    • Directs customer service activities throughout the specialty businesses
    • Resolves customer issues and concerns in a professional manner
    • Partner with Specialty Associates when customers require a deeper level of product information or to assist with sales needs
    • Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)
  • Team Development
    • Responsible for the completion of Specialty associates training on product knowledge and care/protection plans
    • Consistently provides ongoing feedback and coaching to associates
    • Manages and administers Productivity Standards Program processes to include recognition and coaching
    • Maintains notes / observations of each associate’s strengths and opportunities
    • Takes action on performance and policy issues within the team
  • General Operations
    • Oversees the planning and execution of special events
    • Manages or assists with inventory processes (cycle counts, system uploads, stock ledger, etc.) within specialty businesses
    • Owns receiving, shipping and reverse logistics for specialty business merchandise
    • Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance
    • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in specialty businesses
    • Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment
    • Responsible for the completion of all pricing and signing processes in specialty businesses
    • Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
    • Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink
  • Performance Standards
    • Supports company shrink and safety initiatives
    • Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Skills and Experience
To achieve success at JCPenney, a supervisor will possess the following:

  • Thinks Critically – Develops sound conclusions based on analysis of data and deep understanding of the business/ customer; understands complex issues and makes sound decisions based on wisdom and experience; anticipates implications of decisions; finds solutions with minimal guidance
  • Manages Execution – Organizes, plans and manages projects/processes with simplicity and efficiency; partners with key stakeholders to align interests and remove roadblocks; consistently achieves successful outcomes within important deadlines
  • Drives Performance – Establishes challenging standards; inspires and holds self and others accountable to achieve results; provides feedback; gives visibility and recognition to others for mastering tasks and successful contributions
  • Strategic Vision** – Sets a purpose and outlines a future path for the organization; provides clear expectations and shares rationale behind decisions that are made; identifies strategies and objectives

 

Job Title: Home Specialty Supervisor - Del Amo Center
Location: Torrance, CA, United States - Del Amo Center 21840 S Hawthorne Blvd
Job ID: 1073872

J.C. Penney Company Inc.
Plano, Texas

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