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HBO Senior Technical Client Support

Posting
Job Title
HBO Senior Technical Client Support Time Warner
Division
HBO Industry Cable/Broadcast Television Networks
Film Production and Distribution
Television Program Production and Distribution
Area of
Interest
Technology/Information Technology Location United States - New York - New York Requisition # 163492BR Position
Type
Full Time Posting Job Description OVERALL SUMMARY

The Senior Technology Client Technician supports the core end user IT equipment and productivity software. This role is responsible for a wide variety of support and maintenance activities. These include providing end user support for mobile and desktop Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications, and other standard enterprise peripherals and print solutions.


PRIMARY RESPONSIBILITIES

Desktop Support

  • Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware

  • Installs, configures and deploys desktop hardware and software, including virtual environments

  • Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and end user support services

  • Troubleshoots desktop software and hardware failures and identifies related network problems

  • Investigates complex hardware problems by contacting vendors or other technical sources to resolve incidents and develop solutions

  • Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products

  • Provides on-call support as required
     

Mobile Support

  • Supports mobile Operating Systems (OS) and hardware

  • Installs, configures and deploys mobile hardware and OS, including virtual environments

  • Troubleshoots mobile software and hardware failures and identifies related network problems

  • Coordinates end user installations, configurations and deployment of mobile software/hardware

  • Provides on-call support as required

Inventory

  • Maintains inventory of end user components and equipment

  • Supports desk and office moves


REQUIREMENTS

Education

  • Bachelor’s degree in Information Technology or related field, or equivalent work experience


Professional/ Technical Training, Licenses or Certifications

  • Preferred:

    • A+ certification

    • ITIL V3 Foundation

    • MCSE


Experience

  • 5 to 7 years’ experience of technical support performing installation, repair, and preventative maintenance of desktop software/hardware

  • 5 years’ experience in troubleshooting desktop software and hardware failures and in identifying related network problems


Specialized Knowledge

  • Microsoft Office Suite

  • Knowledge pertaining to monitoring mobile devices, telephony, desktop, laptop and workstations

  • Knowledge pertaining to supporting and maintaining desktop environments

  • Familiarity with problem resolution


Skills

  • Strong written and verbal communication skills

  • Strong team player

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong documentation skills and keen attention to detail





About Us It's HBOSM


America's most successful premium television company, Home Box Office delivers two 24-hour pay television services—HBO®and Cinemax®. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM, as well as HBO On Demand® and Cinemax On Demand® in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.

HBO is an equal employment opportunity employer. HBO does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. HBO also prohibits harassment of applicants or employees based on any of these protected categories.