Financial Services ITSM Manager in New York, New York | DiversityInc Careers
 

Financial Services ITSM Manager

A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology. Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you’ll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

Responsibilities

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and team’s technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
8 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Knowledge/Skills:
Demonstrates a proven extensive understanding how IT organizations capitalize upon technology including leveraging an extensive knowledge of IT strategy, roadmaps, architecture engineering operations policy, processes, standards, IT governance and program delivery.

Demonstrates extensive knowledge and a proven record of success leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements, including the following:
- Development, assessment and implementation of Information Technology (IT) solutions that parallel project management, process improvement, technology deployment, and other business advisory initiatives;
- Sales and business development related to the development and maintenance of client relationships, and the management of multiple and simultaneous complex work streams or engagements.

Demonstrates proven extensive knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:
- Service Strategy and Design;
- Service Desk, Incident, and Problem Management;
- Request Management / Fulfillment;
- Asset and Configuration Management;
- Change and Release Management;
- IT Financial Management;
- Service Catalog and Service Portfolio Management;
- Cloud solutions and implementation;
- Data Center and Process Automation;

Demonstrates proven extensive ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors HP, BMC, CA), including leveraging one or more of the following related toolsets:
- HP Service Manager/Asset Manager (Legacy Peregrine);
- HP Server Automation/Operations Orchestration (Legacy Opsware);
- HP UCMDB/DDM (Legacy Mercury); and,
- HP Operations Manager.

Demonstrates proven extensive ability and success identifying and addressing client needs, developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection.

Demonstrated proven extensive ability and success as a team and thought leader creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues.
 


All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.Advertisement