Financial Crimes Consultant 5 in San Francisco, California | DiversityInc Careers
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Financial Crimes Consultant 5

Job Description
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products.  Its guiding principles are to start with the customer, move faster, and partner effectively. Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. The Wells Fargo Virtual Channels Fraud team is a part of WFVC and has a mission to create and maintain a secure operating environment for WFVC which enhances business growth and innovation, mitigates fraud and maintains customer trust. The Fraud Risk Portfolio Management (FRPM) team has a great opportunity for a Financial Crimes Consultant 5. The FRPM team is a group of inquisitive and responsive subject matter experts who help serve Wells Fargo customers by assessing and mitigating risk. This new Financial Crimes Consultant 5 position (FCC5) will play a critical role in assessing and mitigating vulnerabilities in authentication controls. Specifically, the FCC5 will collaborate to ensure that Wells Fargo Virtual Channels and the Bank stay ahead of constantly emerging fraud schemes, customer experience remains a top priority, and our Wells Fargo Virtual Channels products and services are secured and protected to withstand fraud attacks. This is a fast paced, dynamic and quickly changing work environment where priorities or focus may need to shift frequently. Candidate should be a self-starter with demonstrated ability to: adapt to a changing environment; analyze and simplify complex information; communicate effectively to various audiences, including senior management; influence stakeholders in a collaborative environment without direct organizational authority; make decisions in the face of uncertainty; build strong relationships with team members as well as key business partners; and compile, analyze, and interpret data and reporting. The responsibilities for the position include:
  • Preparing and documenting risk evaluations supporting the deployment of new and changes to existing authentication controls
  • Monitoring authentication control effectiveness and identifying vulnerabilities that are being exploited
  • Closely partnering with the Virtual Channels Authentication team to recommending authentication decision rules based on current fraud experience or anticipated fraud risk
  • Partnering across the FRPM team, with Product and with LOB partners as authentication controls impact all products and customer actions
  • Participating in projects as a subject matter expert and as a contributor to requirements
  • Analyzing and articulating customer impacts, contact center impacts and operational impacts related to new and changed authentication controls
  • Creating presentations and presenting to partners and senior leadership
  • Influencing change by making persuasive cases
  • Delivering against the FP&A fraud prevention vision and objectives
  • Supporting other Fraud Risk Portfolio Managers in portfolio and fraud risk assessment work, as needed
Location: Preferred location is Oakland or San Francisco, CA, but other locations may be considered Important Notes: •      During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo.  Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. •      Depending on the volume of applications received, this job posting may be removed prior to the indicated close date.   If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

  • 8+ years of experience in one or a combination of the following: fraud, Bank Secrecy Act, anti money laundering, investigations of financial crimes transactions or policy violations, risk management, or compliance

Desired Qualifications

  • Knowledge and understanding of Wells Fargo Virtual Channels Fraud Prevention and Authentication business units and processes
  • Knowledge and understanding of online authentication, authorization, fraud, or security
  • SQL experience
  • Program and project management skills
  • Ability to manage multiple and competing priorities
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to prepare and present senior level communications
  • Ability to synthesize complex analytical findings into executive level communications
  • Ability to create and deliver dynamic presentations
  • Ability to facilitate meetings among remote resources
  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives
  • Excellent verbal, written, and interpersonal communication skills
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Ability to exercise independent judgment and creative problem solving techniques
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • 5+ years of financial industry experience
  • A BS/BA degree or higher

Other Desired Qualifications
  • Strong analytic skills including the ability to understand and recommend fraud solutions and business strategies when presented with data and analytics
  • Knowledge and understanding of Phone and Digital  banking platforms, security, and technology
  • Ability to lead and drive end to end efforts

Street Address

CA-SF-Financial District: 550 California St - San Francisco, CA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
CA-Oakland: 1901 Harrison St - Oakland, CA
UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT
OR-Portland: 1300 Sw 5th Ave - Portland, OR
CA-Concord: 1755 Grant Street - Concord, CA
WA-Lynnwood: 3405 188th St Sw - Lynnwood, WA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.