Executive - In Store in Wilayah Persekutuan Kuala Lump, 14 | DiversityInc Careers
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Executive - In Store

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Wilayah Persekutuan Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
No Relocation Assistance Offered
# 70022




POSITION TITLE: In-Store Executive

DEPARTMENT Name: Customer Development

Size: 80

REPORTS TO: (Title) In-Store Manager


Country: Malaysia



This section describes the elements of the role and the authority for determining a course of action. Both operational and strategic responsibilities should be stated as well as the degree of direct authority the position exercises over human, financial and physical resources. Please also include an overview of the most attractive and the most challenging aspects of the role.


1. Achieve sustainable growth in sales, profitability, market share & product distribution;

2. Strengthen organizational capability & competency; 

3. Improve organizational effectiveness & efficiency.


* My Colgate Store

Maintain My Colgate Store program. Manage the input of data into the tracking sheet, ensuring accurate and up to date information is available for the CDT team on a monthly basis.  Keep track of actual vs. target providing gap analysis reports to the CD team.

Provide In-Store leadership & support to the CDEs through conducting accompanied store visits, the output of which will be stores specific action plans. 

* POP & IMAGE coordination

Responsible for coordinating with Consumer & Customer Marketing to ensure field team POP requirements are met. Align with In-Store Manager to provide standard guidelines on POP types & measurement for execution in-store. Responsible for IMAGE POP materials update & tracking.

* Oral Care Consultants

Supporting the In-Store Manager, Business Manager & Customer Development Executive in the people management processes (new starters, induction, payroll, training etc) associated with detailers resourcing. Coordinate with 3rd party service provider & consumer marketing to ensure training are provided to detailers.

* Merchandiser Support

Supporting the In-Store Manager, Business Manager & Customer Development Executive in the people management processes (new starters, induction, payroll, etc) associated with Merchandiser resourcing. Ensure merchandiser management processes are adhered to. Coordinate with 3rd party service provider in ensuring status update on recruitment, confirmation period & other essential updates are communicated to field team. Assist In-Store manager in preparing training materials for merchandisers & CDEs. 

* Field Automation Management

Maintain the field automation fleet through both deployment and repairs. Liaise the same with 3rd party on merchandiser’s hardware.

Manage the input of data into the Field Automation system, ensuring accurate and up to date information is available for the field team on a daily basis.  Maintain Field Automation back office, ensuring current and accuracy of data.

Implementation of Field Automation upgrades in a timely manner and investigate improvements for potential implementation (which includes maintaining a priority list for improvements based on CDEs/HQ feedback).  

Conduct twice yearly training (and on an ad hoc basis as required) on full field automation use by the field team in an informative and interesting manner. Provide assistance on a daily basis to solve issues and answer questions from the field team.

* Communication 

Responsible for the flow of information to and from the field team on a daily basis.

Liaise with CDT’s to provide communication to the field team, which includes the review and loading of billboards, surveys and account specific files.

* Reporting

Collation, analysis and internal reporting of information submitted by CDEs via field automation.

Monitor and provide weekly reporting updates vs. targets, including distribution (Baseline & NPD), Share of Shelf, Activation Events and My Colgate Stores.   Provide proactive support to both the Business Manager & In-Store Manager to highlight key issues/areas of opportunity to ensure corrective action is put in place.

Liaise with CDT’s to provide communication to the field team, which includes the review and loading of billboards, surveys and customer group specific files.

Identify opportunities for improvements in the weekly reporting formats.




This section identifies the formal education and experience required to successfully perform the role. It should be clear what requirements are essential versus preferred.



* Minimum 2 Years of Consumer Goods Industry Experience 

* Minimum 2 Years of Functional Experience 

* Position Specific Requirement, 



This section identifies the essential skills and competencies required to successfully perform the role.



* Financial Proficiency & Pricing Excellence

* Understanding our Environment

* Retail Category Development

* In-Store Executive





This section identifies the key partnerships required in the role and makes note of all indirect reporting relationships. It also identifies whether the incumbent of this position works alone or as part of a team.

1. Internal: Field Team, CDT, Consumer Marketing, Customer Marketing, Customer Development Managers.

2. External: Merchandiser 3rd Party Service provider, POP agencies





* Basic Sales Technique

* Developing Our Customers

* Connecting with our Customers

* Implementing Commercial Practices with Excellence

* Valuing Colgate People: Living Our Values

* Magellan (e)

* Retail Category Development


* Short Term Assignments

* Coaching, Buddying & Mentoring


* Customer Development Executive

* Associate Customer Development Manager

* Category Management Executive

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.