Enterprise Technical Support I - Spectrum Enterprise in Charlotte, North Carolina | DiversityInc Careers
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Enterprise Technical Support I - Spectrum Enterprise

About Spectrum Enterprise

Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers.

The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.

Job Summary

The Enterprise Technical Support agent will serve as a single point of contact for Enterprise clients who subscribe to a wide range of data, voice and managed services including Fiber Internet Access, Ethernet, Hosted Voice, Enterprise Trunking, Managed Network, Managed Security and Managed WiFi services and Enterprise TV services. The Enterprise Technical Support team provides 24X7 front line support. Technicians will manage all client communications and internal escalations and will proactively drive issues to resolution in order to meet stated service level objectives. This position coordinates closely with the NOCs, Network Engineering, field teams and client account teams.

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