Enterprise Account Manager - Spectrum Enterprise in Cerritos, California | DiversityInc Careers
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Enterprise Account Manager - Spectrum Enterprise

About Spectrum Enterprise

Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers.

The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.

Job Summary

The Enterprise Account Manager position is a consultative field position within our Enterprise commercial sales team. Individuals in this position are responsible for the upsell of voice, data and video services to existing customers, as well as the renewal, retention and win back of customers. Account Managers are responsible for developing long-term relationships with new and existing customers and have a passion for maintaining customer relationships

Major Duties and Responsibilities
  • Primary responsibility is existing customer upsell, contract renewal within the Mid-market and Enterprise segments and win-back of former customers
  • Responsible for achieving a monthly revenue quota in data phone, cloud and video sales
  • Contacts prospective clients by telephone, cold call premise visits, networking and industry events
  • Develops customer centric solutions and deliver sales proposals on product benefits
  • Clearly understands and communicates the company’s value proposition
  • Works with the Account Executive and Account Consultant teams to ensure timely handoff of sold accounts for ongoing management and retention
  • Maintain all sales databases necessary to report sales activity and customer information
  • Works in conjunction with other Business Services support groups, including Sales Support and Marketing
  • Attend all sales meeting and training sessions as required by Management
  • Position also involves some field sales activities with occasional travel to customer locations
Required Qualifications
  • Minimum of High School diploma or equivalent from an accredited organization required
  • 2-4 years of business to business account management or sales experience, preferably selling data, voice, cloud and/or video solutions
  • Working knowledge of computers, computer networking, Internet solutions and fiber connected networks
  • Strong verbal, written and interpersonal communication skills
  • Ability to multitask, as well as work efficiently and effectively within required deadlines
  • The ability to learn quickly and apply knowledge, along with the ability to work in a team environment
Preferred Qualifications
  • Bachelor's degree from a four-year college or university (Business related field), preferred
  • Strong experience utilizing CRM systems (Salesforce)
  • Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook)