Enrollment Rep I (Client Onboarding) in Birmingham, Alabama | DiversityInc Careers
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Enrollment Rep I (Client Onboarding)


**This position is remote and can be situation anywhere in the US**

The FI Dealer Onboarding Representative primarily handles the account management and processing of New Dealer Onboarding, Dealer Information Owner Reactivations and Dealership Change In Ownership (Buy/Sells) within the Dealertrack.com platform.

This individual processes incoming leads, cases, requests and e-mails regarding potential onboarding of new dealerships/accounts onto the DealerTrack platform along with Reactivations of existing accounts, while following all Security and compliance regulations for conducting the Onboarding & Reactivation Process. 


  • Dealer Onboarding – New Enrollments, Dealer Information Owner Reactivations & Change In Ownership -Buy/Sells
  • Handle applicable incoming leads, cases and correspondences regarding any potential Onboarding or Reactivations of dealerships onto DealerTrack, while following all security and compliance regulations for conducting the Enrollment / Reactivations process.

  • Handle incoming calls related to Onboarding – Enrollments, Reactivations and/or Change In Ownership -Buy/Sells – while being flexible and accountable to handle business as usual items

  • Facilitate the Onboarding & Reactivation process with each dealership and follow up to ensure all required documentation has been received, validated and processed.

  • Facilitate the user creation process with the dealership information owner(s) and provide training for newly enrolled dealerships for the Dealertrack platform specific to the credit application process and basic navigation of site. 

  • Assist with Dealer Change in Ownership (Buy/Sell) cases to ensure that the transition is as efficient as possible to minimize any down-time for a dealer to conduct business.

  • While facilitating Dealer Change in Ownership (Buy/Sell) cases, the Dealer Onboarding Representative will ensure that all security and compliance requirements are followed and met.

  • Adhere to all applicable Service Level Agreements to ensure standards are being upheld to the utmost regard.


Required Education, Experience, Knowledge and skills

  • High School Diploma required; Bachelor's degree preferred and/or equivalent related Job experience.

  • Effective communication skills (both verbal and written) as well as follow-up and prioritization skills with the ability to effectively interact with both internal and external customers.

  • Strong organizational skills and ability to multi-task

  • Action-orientated with the ability to meet deadlines and turnaround requests in a timely manner

Preferred qualifications

  • Experience within a Call Center or Customer Service related field is a plus

  • Salesforce CRM knowledge is a plus

  • Auto industry knowledge or experience is a plus.

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.


Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Automotive

Primary Location: US-NY-North Hills-3400 New Hyde Park Rd

Other Locations: 4224 Merle Hay Rd,US,IA,Des Moines,50310|3901 N Skiles Ave,US,MO,Kansas City,64161|1619 S Golden Ave,US,MO,Springfield,65807|777 NW Blue Parkway,US,MO,Lees Summit,64063-3988|13813 Saint Charles Rock Rd,US,MO,Bridgeton,63044-3824|4908 Valley Industrial Blvd N,US,MN,Shakopee,55379|8001 Jefferson Hwy,US,MN,Maple Grove,55369-4902|Long Beach Remote,US,MS,Long Beach,39560|7510 US Highway 49,US,MS,Hattiesburg,39402-9104|Madison Remote,US,MS,Madison,39110|Meridian Remote,US,MS,Meridian,|Pascagoula Remote,US,MS,Pascagoula,39563|Miami Remote,US,FL,Miami,33101|Ft. Lauderdale,US,FL,,33355|10817 New Kings Rd,US,FL,Jacksonville,32219|2751 S Dixie Hwy,US,FL,West Palm Beach,33405-1233|4192 John Young Pkwy,US,FL,Orlando,32804|11801 W Colonial Dr,US,FL,Ocoee,34761-3328|1305 Indian Lake Rd,US,FL,Daytona Beach,32124-1039|1275 E Story Rd,US,FL,Winter Garden,34787|2502 N Rocky Point Dr,US,FL,Tampa,33607|400 Royal Palm Way,US,FL,Palm Beach,33480|4771 Bayou Blvd,US,FL,Pensacola,32503|6205A Peachtree Dunwoody Rd,US,GA,Atlanta,30328|Boise Remote,US,ID,Boise,83701|Aurora Remote,US,IL,,|Naperville Remote,US,IL,,|1901 S Meyers Rd,US,IL,Oakbrook Terrace,60181|205 N Michigan Ave,US,IL,Chicago,60601-5935|550 Bolingbrook Dr,US,IL,Bolingbrook,60440|Colorado Springs Remote,US,CO,Colorado Springs,80922|Boulder Remote,US,CO,Boulder,80306|17500 E 32nd Ave,US,CO,Aurora,80011|Denver Remote,US,CO,Denver,80201|1520 E New Circle Rd,US,KY,Lexington,40509|3515 Newburg Rd,US,KY,Louisville,40218|1906 Eraste Landry Rd,US,LA,Lafayette,70506|61077 Saint Tammany Ave,US,LA,Slidell,70460|Shreveport Remote,US,LA,Shreveport,71105|2121 Airline,US,LA,New Orleans,70001|1500 Louisville Ave,US,LA,Monroe,71201|8350 Florida Blvd,US,LA,Baton Rouge,70806|8100 Rogers Ave,US,AR,Fort Smith,72903|5809 S University Ave,US,AR,Little Rock,72209|10700 Beech Ave,US,CA,Fontana,92337-7205|278 N Marks Ave,US,CA,Fresno,93706|1320 N Tustin Ave,US,CA,Anaheim,92807|5159 Federal Blvd,US,CA,San Diego,92105|784 Bay Blvd,US,CA,Chula Vista,91910-5254|29900 Auction Ct,US,CA,Hayward,94544|4691 Calle Joven,US,CA,Oceanside,92057|Thousand Oaks Remote,US,CA,Thousand Oaks,91358|1400 Bridge Pkwy,US,CA,Redwood City,94065-6130|353 Sacramento St,US,CA,San Francisco,94111-3603|1104 Highland Ave,US,CA,Manhattan Beach,90266|Pasadena Remote,US,CA,Pasadena,91101|Monterey Remote,US,CA,,93940|Bakersfield Remote,US,CA,Bakersfield,93301|Los Angeles Remote,US,CA,,91341|Bozeman Remote,US,MT,Bozeman,59715|7120 Dorsey Run Rd,US,MD,Elkridge,21075|Springfield Remote,US,MA,Springfield,01101|Worcestor,US,MA,,|123 Williams St,US,MA,North Dighton,02764|600 Will Carleton Rd,US,MI,Carleton,48117|Caledonia Remote,US,MI,Caledonia,49316|Grand Rapids,US,MI,Grand Rapids,49501|Gilbert Remote,US,AZ,Gilbert,85233|160 S MacDonald,US,AZ,Mesa,85210-1324|16255 N Scottsdale Rd,US,AZ,Scottsdale,85254|3010 West Agua Fria Freeway,US,AZ,Phoenix,85027|11505 W Dodge Rd,US,NE,Omaha,68154|Lincoln Remote,US,NE,Lincoln,68506|6600 Auction Ln,US,NV,Las Vegas,89165-1700|Reno Remote,US,NV,Reno,89501|730 Route 68,US,NJ,Bordentown,08505|Huntsville Remote,US,AL,Huntsville,35801|5750 Highway 78 E,US,AL,Birmingham,35210-4500|1201 Montlimar Dr,US,AL,Mobile,36609|3411 Broadway Blvd SE,US,NM,Albuquerque,87105-0405|Las Cruces Remote,US,NM,Las Cruces,88001|Santa Fe Remote,US,NM,Santa Fe,87501|2000 Dealer Dr,US,NY,Newburgh,12550-5067|459 Route 146,US,NY,Clifton Park,12065|446 S Ridge Road,US,KS,Wichita,67209|1510 E 17th Ave,US,KS,Hutchinson,67501|5700 Broadmoor St,US,KS,Mission,66202|1109 SW Wanamaker Rd,US,KS,Topeka,66604|3000 N Hayden Island Dr,US,OR,Portland,97217-8257|Medford Remote,US,OR,Medford,97501|Salem Remote,US,OR,Salem,97302|1601 Market St,US,PA,Philadelphia,19103|224 Valley Creek Blvd,US,PA,Exton,19341|21095 Route 19,US,PA,Cranberry Township,16066|1190 Lancaster Rd,US,PA,Manheim,17545|Cleveland Remote,US,OH,,|Cincinnati Remote,US,OH,Cincinnati,|3905 Jackson Pike,US,OH,Grove City,43123-9731|1611 S Main St,US,OH,Dayton,45409-2547|Charleston Remote,US,SC,Charleston,29407|Myrtle Beach Remote,US,SC,Myrtle Beach,29579|Greenville Remote,US,SC,Greenville ,|1929 Westport Ave,US,VA,Roanoke,24016-2618|Richmond Remote,US,VA,Richmond,23229|120 Auction Dr,US,VA,Fredericksburg,22406|Seattle Remote,US,WA,Seattle,|Spokane Remote,US,WA,Spokane,99201|Tacoma Remote,US,WA,Tacoma,98401|19711 77th Ave South,US,WA,Kent,98032|400 Hudiburg Circle Suite D,US,OK,Oklahoma City,73108|9101 Frankhoma Rd,US,OK,Sapulpa,74066-8260|10410 S Memorial Dr,US,OK,Tulsa,74133-2939|Sioux Falls Remote,US,SD,Sioux Falls,57108|Yankton Remote,US,SD,Yankton,57078|Asheville Remote,US,NC,Asheville,|1901 N Tryon St,US,NC,Charlotte,28206-2733|Raleigh Remote,US,NC,Raleigh,27613|145 Auction Lane,US,NC,Statesville,28625|8400 Eastgate Blvd,US,TN,Mount Juliet,37122-3141|485 S Highland St,US,TN,Memphis,38111|Nashville Remote,US,TN,Nashville,37115|Milwaukee Remote,US,WI,,53126|561 Hwy 41,US,WI,Caledonia,53108-9785|Madison Remote,US,WI,Madison,53719|Appleton Remote,US,WI,Appleton,54913|Green Bay Remote,US,WI,Green BAy,54155|122 W John Carpenter Fwy,US,TX,Irving,75039-2090|5333 W Kiest Blvd,US,TX,Dallas,75236|2042 Ackerman Rd,US,TX,San Antonio,78219-3016|12101 Trinity Blvd,US,TX,Euless,76040|Mission Remote,US,TX,Mission,78572|College Station Remote,US,TX,College Station,|Odessa Remote,US,TX,Odessa,|10415 Morado Cir,US,TX,Austin,78759|13737 Noel Rd,US,TX,Dallas,75240|Midland Remote,US,TX,Midland,|South Bend Remote,US,IN,South Bend,46601|1320 City Center Dr,US,IN,Carmel,46032-3816|Fort Wayne Remote,US,IN,Fort Wayne,46804|3110 S Post Rd,US,IN,Indianapolis,46239-1487|Provo Remote,US,UT,Provo,84601|Salt Lake City Remote,US,UT,Salt Lake City,84101|10757 S River Front Pkwy,US,UT,South Jordan,84095|Urbandale Remote,US,IA,Urbandale,50323|Burlington Remote,US,IA,Burlington,52601|3803 Metro Drive,US,IA,Council Bluffs,51501-4862

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: OngoingAdvertisement