ECM Director in New York, New York | DiversityInc Careers
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ECM Director

PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
Businesses today are confronted daily by corruption, fraud and other unplanned events. Our growing Advisory Forensics Services practice delivers clarity and confidence to prevent, respond to and remediate our client’s complex legal, regulatory and economic crime challenges- whether in one country or worldwide. With a strong Forensics presence in more than 75 countries, we thrive on dealing with the most complex problems and that can mean investigating allegations of fraud or corruption, assisting to resolve disputes, addressing regulatory anxieties or responding to threats.

Our Forensics Services practice possess a combination of both forensic technology and accounting professionals in offering clients a unilateral advantage in investigating issues that extend across borders or that afflict multinational organizations.With advanced technology solutions and data preservation techniques, we analyze your information to provide you with answers to the who, what, and when of investigations and other complex, high-risk situations.

Our Digital Forensics and eDiscovery team helps clients protect opportunities in today's evolving business landscape operating over 14 global centers and 60 forensic labs. Our team employs a comprehensive investigative approach driven by its high tech crime investigators and advanced analytic capabilities to solve our client’s most challenging issues in a defensible manner suitable for presentation in a court of law. We apply advanced, strategic approaches to assist our clients with complex information management and analysis challenges by combining data analytics techniques, sophisticated technology tools, and information management principles to help our clients make well-informed decisions.

PricewaterhouseCoopers Advisory Services advises Fortune 500 companies on developing and implementing effective Enterprise Content Management (ECM) solutions. Subject matter specialists guide clients with:
- Documenting and enhancing processes and requirements; architecting design solutions; identifying and selecting technology tools; developing and deploying ECM systems; and providing ongoing support and transformational assistance.
- Developing strategies, methods and tools used to capture, manage, store, preserve and deliver content and documents.
- Identifying and presenting the business benefits of ECM, following industry standard frameworks to evaluate existing systems and procedures.
- Leading the analysis, planning, documentation, execution, implementation, and monitoring of ECM implementations and technology components.

Our technology focus is on unstructured content management systems, including document & contract management, records management, web content management, digital asset management, search solutions, e-discovery tools and social media tools.

Position/Program Requirements
Minimum Year(s) of Experience: 10

Minimum Degree Required: Bachelor's degree

Degree Preferred: Bachelor's degree

Certification(s) Preferred: Content or Records Management or software vendor certifications, AIIM or ARMA.

Knowledge Preferred:

Demonstrates thought leader-level knowledge with, and/or a proven record of success, directing efforts in the following areas as it relates to developing and implementing effective global information risk management Enterprise Content Management (ECM) solutions:

- ECM-related industry standards, strategies and governances;
- Document Management, Contracts Management, Records Management, Email Management and Digital Asset Management solutions, or some combination of;
- Records Management policies and procedures;
- Business Process Management use case scenarios and multifunction workshop facilitation;
- Vendor and Alliance Partner management; and,
- Taxonomy building and metadata models.

Demonstrates thought leader-level knowledge with, and/or a proven record of success directing efforts in the following areas:

- Directing and leading of project teams responsible for requirements documentation, user test cases, design documents;
- Project managing the methodology using agile planning methodology;
- Managing of client relationships and project expectations for the successful delivery of ECM projects;
-Preparing and presenting of concise accurate documents and reports;
- Developing business cases, defining vision statements, and calculating total cost of ownership for various situations;
- Directing and leading large revenue sales pursuits and developing proposals in response to RFP's;
- Building and leveraging relationships to grow business and providing solutions to clients;
- Recruiting and developing of team members for enterprise content practices;
- Delivering of projects for ECM strategy, governance, and system implementation;
- Applying functional knowledge of ECM full lifecycle implementations, including leading multiple ECM full lifecycle implementation projects;
- Utilizing ECM solutions, features, functionality and benefits for business justification, as well as guiding clients through selection and implementation of ECM solution;
- Driving of the ECM solutions and provide thought leadership of ECM topics of interest;
- Presenting in conferences and other industry events; and,
- Understanding and applying knowledge of the software development lifecycle and the leading trends in the industry related to ECM.

Skills Preferred:

Demonstrates thought leader-level abilities with, and/or a proven record of success, directing efforts directing efforts in the following areas:

- Utilizing software on projects related to ECM governance, strategy, requirements, design, project management, and functional benefits knowledge of the systems;
- Utilizing and applying SaaS, IaaS, and PaaS models and TCO considerations;
- Designing, configuring, and implementing two or more Document Management (SharePoint O365, Box, Documentum, OpenText, FileNet, Veeva, Alfresco, Hyland OnBase, etc.), Records Management (Documentum, GimmalSoft etc.), Contracts Management (Novatus, Aptis, Ariba etc.), and / or Digital Asset Management (Widen, NorthPlains, etc.) solutions;
- Developing custom code or integrations, or leading teams who did, on or between the above solutions or between them and other source systems;
- Working across multiple industry sectors and at least within one regulated industry;
- Utilizing agile, DevOps, and similar dynamic implementation methodologies; and,
- Applying broader ecosystem knowledge to projects as it relates to ECM including integrations with CRM, BPM, and ERP solutions.