Director US Product Delivery in Purchase, New York | DiversityInc Careers
 
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Director US Product Delivery

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director US Product Delivery

Who is MasterCard?

What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems – every employee has the opportunity to be a part of something bigger and to change lives. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.

JOB TITLE:
Director, Product Delivery
OVERVIEW:

The U.S. Product Delivery (USPD) team is part of the North American Markets (NAM) Customer Delivery organization. USPD is a customer-facing team that leads deployment of Mastercard Products and Services to market in partnership with our issuing, acquiring, and merchant customers, other payments eco-system constituents, and variety of internal partners.

USPD is responsible for helping customers manage the technical and business aspects of a product launch, while ensuring they have an exceptional end-to-end delivery experience with Mastercard, and leading both internal and external partners towards successful execution. Additionally, USPD is focused on integrating our delivery experience, strategic learnings and market knowledge back into product management and implementation processes, to help improve our products and processes.

The Digital Payments Delivery vertical within the USPD team is responsible for ensuring successful go-to-market and delivery of Digital Initiatives such as Contactless, MDES, Masterpass, and Mastercard Send products in the US Region.

ROLE:
• Responsible for leading the Go To Market activities for our Contactless Payment Products in conjunction with cross functional internal and external partners.
• Partner with product teams to develop delivery strategies, and repeatable delivery models/processes that integrate all activities and dependencies that are required for successful E2E delivery of a product(s), as a single coordinated effort.
• Work with cross functional internal and external state holders to identify, research and provide long term solutions to product issues in market.
• Act as the knowledge and delivery model expert for supported Digital Payment products, platforms and services primarily EMV and Contactless.
• Be responsible for the project management and delivery of those products, platforms and services; capturing lessons learned and best practices to constantly evolve Mastercard’s delivery capabilities.
• Provide feedback to internal partners on solution enhancements or new product constructs.
• Be accountable for enabling the flawless transition of complex products and solutions to BAU Delivery, and escalate issues/risks as applicable.
• Be the central point of contact for customers and/or Mastercard customer representatives
• Lead assigned product delivery projects to ensure contractual objectives, on-time delivery, and revenue goals are met.
• Responsible for alignment across project work streams to ensure all dependencies are identified and integrated.
• Ensures resolution of day-to-day technical/operational risks and issues as related to assigned delivery projects.
• Demonstrate appropriate level of urgency to ensure mitigation of risks and resolution of issues with the ability to identify and communicate true business impact.


ALL ABOUT YOU:
• Demonstrated experience in the financial services/payments industry, technology services, and strategy development and execution.
• Experience with Acquirers or Merchant Acceptance desired.
• Ability to maintain working product and industry knowledge, with emphasis on digital payments, EMV and Contactless.
• Ability to integrate technology with business, and to quickly understand, assess, simplify and articulate complex business and technical challenges/solutions.
• Extensive project management, problem solving and planning skills with a demonstrated record of success in managing multiple projects/programs with external and internal clients.
• Proven leadership skills. Ability to manage cross functional teams internally and externally in leading market level initiatives.
• Strong situational leadership skills with ability to be persuasive/persistent to introduce, champion and gain acceptance of new approaches, processes, and solutions. Proven ability to lead change at all functional levels and present to senior executive management.
• Excellent written and verbal communications skills, with superior external client and industry relationship management skills.
• Ability to build and maintain strong, positive working relationships at all functional levels, and to thrive and effectively collaborate in dynamic, fast-paced team environment.
• Process improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done, with sustained quality.
• Occasional travel may be required (up to 10%).

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.