Director Strategy & Operations Leader in New Brunswick, New Jersey | DiversityInc Careers
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Director Strategy & Operations Leader

Johnson & Johnson Family of Companies is currently recruiting for a Strategy & Operations (S&O) Leader within the Johnson & Johnson Global Services organization. This position will be located in New Brunswick, NJ.


Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.


Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 


This position reports directly to the VP of GS Service Excellence & Experience (SEE) and works in collaboration with the SEE Leadership team in all aspects of the overall strategy and operations planning each year. Specifically, the role will provide strategic and operational support, coordination and planning of meetings including recurring team checkpoints, periodic GS/ESP team offsite meetings, and requests for Service Excellence & Experience input from others.  Additionally, this role will lead the coordination and execution of service performance internal reviews as well as those reviews which require materials at a Global Services Leadership Team (GSLT) level. 


Additionally, the S&O Leader will lead governance efforts for the Service Excellence & Experience (SEE) organization.  Specific tasks include, but not limited to, SEE portfolio management, financial management, talent management support.


The S&O Leader will serve as a liaison to the GS Service Excellence & Experience team leads, GS Service Delivery leads, and GS Strategy & Transformation leads. This role is responsible for providing strategic counsel to the shared service delivery teams across Human Resources, Finance and Procurement.


The S&O Leader will develop and manage the strategic plan for the GS in partnership with the GS Service Excellence & Experience leadership team. The S&O Leader will help the leadership team identify opportunities to optimize service delivery, increase customer satisfaction and expand the shared services footprint.


This position will also work partner with the Strategy & Transformation team on new business development opportunities for Global Services.

The S&O Leaders a highly visible role with high senior executive engagement through coordinating with other leaders to prepare for recurring leadership meetings, offsites and Quarterly Business Reviews (QBR). This role synthesizes inputs from Service Excellence & Experience, Service Delivery, and Strategy & Transformation leaders to utilize in leading recurring leadership meetings, offsites, and QBRs.

  • Lead visioning and strategy initiatives for Service Excellence & Experience (SEE) organization
  • Facilitating SEE Global Leadership Forums e.g. SEE LT, Employee Exchange (JAM) Sessions
  • Work with VP Service Excellence & Experience to help spearhead, coordinate and facilitate the Quarterly Review Process (QBR) cross-functionally. Specific tasks would include establishing and communicating timelines, ensuring compliance to template and processes and tracking progression of meetings cycles. Coordinate and publish outcomes and decision records
  • For GS/ESP Meetings, work with VP Service Excellence & Experience to determine agenda topics to be presented and reviewed at meetings.  Gather necessary materials, assemble and review with VP Service Excellence & Experience. Will interface with the meeting coordinator to schedule the Service Excellence & Experience topics and will facilitate attendance as required from designated presenters.
  • Lead and Facilitate ad hoc meetings in collaboration with VP of Service Excellence & Experience and determine content needs as necessary as well as sources to ensure successful meeting outcomes.
  • Provide operational support to Service Excellence & Experience leads. Specific tasks would include SEE Portfolio support, Talent Management Support, hiring tracker support, budget adjustment tracking associated with Service Excellence & Experience organizational changes for HR, Finance and Procurement and gathering input from Service Excellence & Experience leads that may impact existing budget for the GS
  • Partner with the Strategy & Transformation team on new business development opportunities for Global Services.
  • Organize and produce key executive presentations under the direction of VP Service Excellence & Experience
  • Operate as a member of the J&J GS Service Excellence & Experience leadership team, representing the unique challenges and needs across S&O Leader
  • Collaborate closely with the J&J GS Service Excellence & Experience VP to address S&O Leader challenges across the GS.
  • Foster collaboration of teams across Global Services organization; encourages team work and sharing of best practices.
  • Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services in alignment with the J&J’s Leadership imperatives.
  • Develop a strong pipeline of global, diverse leaders within Global Services Service Excellence & Experience team and across Global Services. Enable a Credo-based & High-Performance Culture within team.
  • Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members.

  • A minimum of a Bachelor’s Degree is required
  • A minimum of 10 years in managing many aspects of Governance Systems in an international, global context, in a regulated environment is required
  • Experience driving large scale transformations with competing priorities and initiatives to deliver optimal value
  • Prior people management experience is required
  • Experience operating in a matrix global framework is required
  • Strong consulting and analytical skills. Proven ability to synthesize and make meaning of large quantities of information; Ability to draw conclusions and form opinions based on complex and varying data and information.  
  • Understanding of the complexities of operating in a matrix global framework.
  • Experience implementing or operating an organization’s Governance model
  • Creating a direct and indirect organization with a culture of global customer focus and the ability to deliver
  • Ability to shape, creating a future vision and gaining support and alignment to that vision
  • Building interdependent partnerships, acting as the mediator between organizations while optimizing the value proposition
  • Analytical skills and experience leading risk-based oversight programs
  • Organizational change management experience   
  • Portfolio, Program, and Project management experience
  • Collaborative approach and ability to connect
  • Ability to managing complexity and ambiguity
  • Bifocal approach - ability to zoom-in/zoom-out for strategic and tactical, high-level and detailed, etc.
  • Excellent interpersonal communication, customer orientation and organization skills.
  • Strong communications skills - verbal, written and through different types of technology and media. Executive presentation skills
  • Ability to lead in the context of Our Credo.
  • May require up to 20% domestic and/or international travel

Preferred Qualifications

  • MBA
  • Preferred Area of Study:  BA/BS in Business Administration, Economics, Finance, Human Resources, Engineering, IT, Supply Chain or comparable by experience. An MBA is preferred. 
  • Preferred Knowledge, Skills and Abilities:  Shared Services, Finance, Human Resources, Procurement, People Management, Service Experience

Primary Location
United States-New Jersey-New Brunswick
Johnson & Johnson Services Inc. (6090)
Job Function
Strategic Planning
Requisition ID