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Director, Product Manager - Direct Investor Services

COMPANY OVERVIEW:

As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.

To be difference makers.

For more information about TIAA, visit our website.

POSITION SUMMARY:

The Director Product Management - Customer Acquisition Infrastructure will provide strategic leadership and oversight in creating and deploying strategies to drive customer acquisition within Direct Investor Services through new technology deployment.

This role will face off to senior stakeholders within TIAA, particularly with the senior product owners for each respective line-of-business (IRA, Managed Accounts, Banking, Life Insurance, etc.) The Director, Product Management - Customer Acquisition Infrastructure will establish regular communication routines with key stakeholders and will work with these stakeholders to balance their needs across product lines.


KEY RESPONSIBILITIES AND DUTIES:

The Director Product Management, Customer Acquisition Infrastructure will:

  • Contribute to the DIS growth strategy definition
  • Articulate Sales Infrastructure expansion plan (roadmap)
  • Align and/or develop capabilities to meet DIS growth strategy needs
  • Design and/or improve DIS processes to scale
  • Operationalize change
The Director Product Management - Customer Acquisition Infrastructure will focus on optimizing digital sales infrastructure capabilities across all phases of the sales funnel. The Product Manager key product focuses will be in building and operationalizing: Suspect/Prospect capabilities, Referrals-In and Offers Fulfillment.

QUALIFICATIONS:


Minimum Qualifications:
  • 7+ years of sales infrastructure in a developing financial services business
  • 10+ years of Product/Project Manager experience which includes: Delivering complex programs through plan, design, build, implement, and run
  • Experience running operational functions & managing multiple business functions, such as IT, Program, Business Management
Desired Qualifications:
  • Developing new Direct to Consumer business
  • MBA or other advanced degree
  • Developing new revenue-generating Product or Service
  • Six Sigma Greenbelt or similar certification
  • Talent management and development experience
  • Experience in environment shifting from product/channels to customer centric (i.e. new segment business)
  • Management Consulting experience
  • Project Portfolio Management experience
  • Management of outsourced business processes or SaaS providers



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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as 'protected characteristics').


*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


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