Director, Product Delivery in Purchase, New York | DiversityInc Careers
 

Director, Product Delivery

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Product Delivery

OVERVIEW

U.S. Product Delivery leads the execution of MasterCard products and services to the market in partnership with our customers and key constituents of the payments eco-system. USPD is responsible for helping customers manage both the technical and business aspects of a program launch, and ultimately ensure an overall excellent customer experience. Additionally, USPD is focused on integrating our delivery experience, learnings and market knowledge back into product management and implementation processes, to help drive and lead our business forward. This role involves managing the overall efforts required for successful implementation of new and existing MasterCard products and services within the CORE (Debit, Credit, Small Business, Commercial and Prepaid) Delivery vertical. This includes the dynamic consultation and management of both business and technical facets for product delivery and leading both internal and external partners toward successful product deployments. During these efforts, this key role will also drive delivery experience and market knowledge into implementation processes by proactively addressing customer needs and evolving market conditions.

ROLE
• Develop and lead key strategic delivery relationships and priorities within US Markets
including existing products and first time deployments of new product, services and
technologies not widely distributed in market.
• Lead and manage the delivery implementation and Go To Market activities of Core
Product, Services and Solutions (e.g., Debit, Credit, Prepaid and Middle and Large Market
Commercial).
• Become an integrated strategic partner and key contributor to relevant Product,
Implementation, Account, internal MC teams and client teams.
• Contribute to enhancing ongoing business case development and execution of US Market
product delivery strategies.
• Enhance, coach, build and lead a high performing diverse team.
• Manage and oversee client and internal MasterCard project teams (direct/indirect) as
they progress through solution development and delivery. This includes leading program
kick-off meetings, conducting regular status calls, creating and executing project plans,
leading client strategy and planning sessions and proactively participating and leveraging
Voice of the Customer, post-implementation reviews to drive continuous improvement.
• Ensures customer satisfaction is measured through regular implementation
administration of post-implementation and in-progress reviews
• Drive projects to success metrics established with the customer and ensure application
of Product Delivery best practices and methodologies.
• Provide both business and technical subject matter expertise and support Customers and
Internal Stakeholders (e.g., Product, Account Management, Business Development, LFI,
etc.).
• Lead the development of product delivery process maps that identify assets and
functions within MasterCard, and roles/ responsibilities.
• Contribute to build and enhance Delivery infrastructure and tools.

ALL ABOUT YOU
• Demonstrated experience in financial services and/or consumer goods industry
specifically with Consumer Credit and Debit products and Brand and Processing
conversions. Strong knowledge of payments business and eco-system.
• Ability to seamlessly integrate and implement technical solutions to meet business
requirements. Proven competencies in positively influencing business and technical
partners to meet and/or exceed business objectives.
• Superior client and industry relationship management skills and ability to build and
maintain strong, positive working relationships at all functional levels within client
organizations and internal MasterCard organization is essential.
• Demonstrated experience prioritizing and allocating resources to optimize efficiency and
drive peak performance
• Proven ability to lead change at all functional levels. Excellent communication skills
(verbal and written) and presenting right and relevant information to different audiences
as appropriate. Will present to numerous audiences, including internal and client senior
executive management and functional business partners.
• Extensive project management, problem solving and planning skills with a demonstrated
record of success managing multiple projects with clients and internal business partners.
• Proven leadership skills. Ability to create an inspiring vision for IBCU (direct report team
members) clients and business partners. Must effectively and consistently demonstrate
leadership competencies of inspiration, motivation, accountability and influence to
engage people and achieve vision.
• Demonstrated competencies in people management, direct and indirect reports, cross-
functional teams internally and externally. Formally supervises and coaches individuals.
• Helps identify, coach, hold accountable and pro-actively develops employees as
organizational resources.
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment
• Process Improvement experience in identifying continuous improvement, efficiencies and
faster ways to get work done with sustained quality.
• Travel will be required (up to 15%).

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.