Director, Product Delivery in Purchase, New York | DiversityInc Careers
 
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Director, Product Delivery

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Product Delivery

OVERVIEW:

U.S. Product Delivery leads the execution of MasterCard products and services to the market in partnership with our customers and key constituents of the payments eco-system. USPD is responsible for helping customers manage both the technical and business aspects of a program launch, and ultimately ensure an overall excellent customer experience. Additionally, USPD is focused on integrating our delivery experience, learnings and market knowledge back into product management and implementation processes, to help drive and lead our business forward. This role involves managing the overall efforts required for successful implementation of new and existing MasterCard products and services within the CORE Commercial/New Payment Flows Delivery vertical. This includes the dynamic consultation and management of both business and technical facets for product delivery and leading both internal and external partners toward successful product deployments. During these efforts, this key role will also drive delivery experience and market knowledge into implementation processes by proactively addressing customer needs and evolving market conditions.

ROLE:

• Lead and manage the delivery implementation of Core Commercial Products, Services and Solutions, including General Services Administration (an independent agency of the United States government) programs and Go To Market activities.
• Become an integrated strategic partner and key contributor to relevant Product, Implementation, Account and internal MC and client teams.
• Contribute to enhancing ongoing business case development and execution of US Market product delivery strategies.
• Manage and oversee client and internal MasterCard project teams (direct/indirect) as they progress through solution development and delivery. This includes leading Go To Market efforts, program kick-off meetings, conducting regular status calls, creating and executing project plans, leading client strategy and planning sessions and proactively participating and leveraging Voice of the Customer, post-implementation reviews to drive continuous improvement.
• Ensures customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews
• Drive projects to success metrics established with the customer and ensure application of Product Delivery best practices and methodologies.
• Provide both business and technical subject matter expertise and support Customers and Internal Stakeholders (e.g., Product, Account Management, Business Development, LFI, etc.).
• Lead the development of product delivery process maps that identify assets and functions within MasterCard, and roles/ responsibilities.
• Contribute to build and enhance Delivery infrastructure and tools.
• Develop and lead key strategic delivery relationships and priorities within US Markets including existing products and first time deployments of new product, services and technologies not widely distributed in market.

ALL ABOUT YOU

• Experience in commercial or General Services Administration programs, an independent agency of the United States government.
• Ability to work effectively across all segments of Mastercard and customers’ organization.
• Extensive project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with clients and internal business partners.
• Excellent communication skills (verbal and written) and presenting right and relevant information to different audiences as appropriate. Ability to present to numerous audiences, including internal and client senior executive management and functional business partners.
• Proven leadership skills. Must effectively and consistently demonstrate leadership competencies of inspiration, motivation, accountability and influence to engage people and achieve goals.
• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
• Process Improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done with sustained quality.
• Aptitude to thrive and effectively collaborate in a dynamic, fast-paced, team environment
• Capability to seamlessly integrate and implement technical solutions to meet business requirements. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.