Director, Facilities Management (FM) Business Operations – Americas in Raritan, New Jersey | DiversityInc Careers
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Director, Facilities Management (FM) Business Operations – Americas

Johnson & Johnson Family of Companies is recruiting for a Director, Facilities Management (FM) Business Operations – Americas located in Raritan, NJ or any J&J site domestically.
Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for 129 years. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. With $70 billion in 2015 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 250 Johnson & Johnson operating companies employ approximately 127,000 people in 60 countries throughout the world.
The Business Operations role is housed regionally and is accountable for coordinating and acting as PMO for COE-led FM strategy implementation. This individual is responsible for delivering standardized and consistent FM services within the Americas region while driving deep alignment with the COEs, Regional Leads, Sub-Regional Leads, and suppliers. This position reports directly into the Vice President, FM Americas region and is accountable for carrying out activities pertaining to site master planning and project delivery, continuous improvement, performance management and governance, and planning and budgeting. An ideal candidate for this role will have demonstrated experience in operations, engineering, and business process development, particularly focused on the areas of performance management and governance, along with executing strategy within a robust, mission driven, and largely outsourced facilities organization across supply chain and non-supply chain sites. Key relationships include communication and coordination with FM regional leads as appropriate, to ensure successful implementation and management of the FM program across regions while managing nuances of unique sub-regions. This role also involves coordination with business customers, particularly the Supply Chain organizations.
Key Responsibilities:
  • Serve as single point of contact (SPOC) at the regional level to execute COE-developed strategy to meet emerging J&J and customer needs.
  • Ensure all sites have strategies and master plans to drive effective utilization of assets and space.
  • Acts as a single point of contact (SPOC) across the global portfolio for activities that are unique to a single J&J Business Segment (e.g., capital planning, budget roll-up, etc.).
  • Ensure effective project management capability is in place to drive cost effective, safe and reliable delivery of facility upgrade and improvement projects.
  • Liaise with COE, regional organization, and Sector Business Operations counterparts to devise and deploy processes to ensure consistent facilities operations practices.
  • Execute Performance Management governance and reporting requirements at the regional level and below.
  • Coordinate and support the execution of Site, Sub-Region, and Regional performance reviews.
  • Leverage metrics and benchmarks (both internal and external) to identify best practices, cost reduction and process improvement.
  • Partner with COE and Regional Lead to foster culture of continuous improvement driven by metrics, benchmarking, and best practices.
  • Manage budgets for special enterprise-wide FM projects; approve and monitor regional capital and expense budgets.
  • Partner with Finance, support the regions, and collaborate with COEs to track budget vs. performance and to adhere to consistent cost allocation methodologies.
  • Establish and enforce methodologies to generate savings and optimize the business while deepening the regional focus.
  • Link to broader FM organization and Sectors and manage relationships with business partners in Finance, IT, Engineering, Make excellence, PMO, and Procurement.
  • Establish relationship with Sector Make organizations and Sector leadership to draw connections between FM strategy and sector strategy; funnel recommendations to COE to inform global strategy development.
  • Develop business case fact base to drive improved decision making and implementation.
  • Assess the degree of change required to successfully execute strategy and incorporate relevant change management techniques into the implementation plan to drive the change smoothly and ensure successful execution.
  • Develop multi-year plans to execute COE-developed strategy, categorizing plans by region and segment.
  • Manage FM user interface for segment-specific planning and accounting tools such as TM1 and Instantis.

  • Bachelor’s degree in Facilities Management, Engineering, Business, Architecture, etc., or equivalent is required.
  • Masters of Business Administration (MBA) or equivalent; strongly preferred.
  • Minimum 10 years of experience in business process development and execution is required
  • Professional certifications, (e.g., PMP, Lean, Six Sigma, etc.) preferred.
  • Experience within global medical device, pharmaceutical or consumer goods industry is preferred.
  • Experience working and socializing strategies within a complex regionally driven organization is required.
  • Ability to analyze complex issues using critical thinking, problem solving, and sound judgement is required.
  • Successful track record of leading a team at large, multinational enterprises with manufacturing and non-manufacturing sites is preferred.
  • Experience around governance and performance management is required.
  • Prior business and/or operations management experience with strong business analytical skills is required.
  • Experience developing process maps, financial models, metrics and measures, and statistical analyses is strongly preferred
  • Ability to understand systems requirements, transactional (CMMS, CAFM), analytical & reporting tools, customer interfaces, and data warehouses required.
  • Familiarity with FDA, GMP, and ISO requirements within the facilities environment and ability to direct interactions with other technical functions is preferred.
  • Ability to write clear, concise, and informative reports is required.
  • Ability to work with sites of varying size, complexity, needs, with agility and excellence is required.
  • Must be able to travel on a regional and international basis up to 25% of time is required.

Primary Location
United States-New Jersey-Raritan
Other Locations
North America-United States
Johnson & Johnson Services Inc. (6090)
Job Function
Facilities (Generalist)
Requisition ID