Director, Enterprise Workplace Support & Services in Burbank, California | DiversityInc Careers
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Director, Enterprise Workplace Support & Services

Job Title
Director, Enterprise Workplace Support & Services Time Warner
Warner Bros. Entertainment Group WB Business Unit WB Technology Industry Film Production and Distribution Area of
Technology/Information Technology Location United States - California - Burbank Requisition # 164674BR Position
Full Time Company Overview Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Business Unit Overview WB Technology combines Warner Bros.’ industry-leading technologists and disciplines to ensure global alignment with business strategy and accelerated delivery of innovative technology solutions studio- and industry-wide. From pre-production through archiving, the WBT organization will provide critical business and technology intelligence and services to all Studio business units. WBT manages the Studio’s enterprise systems and solutions, emerging platforms, information security, consumer intelligence, content mastering and delivery, and more. Posting Job Description What part will you play?
Warner Bros. seeks a Director of Enterprise Workplace Support & Services. The ideal candidate understands the importance and execution of a high level of service and support. They are continuously looking for options to improve both the delivery of services by both internal and external constituents and not afraid to ask questions and disrupt the status quo in the interest of improvements that benefit the company, organization and business partners. The Director, EWS&S is responsible for Strategic, Operational and Financial aspects of end-user computing across the Americas, ensuring that a high level of service is delivered and maintained. This individual develops and updates the strategic plan and manages external service providers. This individual also tracks KPIs (key performance indicators) to assess and improve the health of Enterprise Workplace Support & Services and manages all financial aspects of 
Enterprise Workplace Support & Services (including budgets, forecasts, outlooks and actuals).
  • Develops and updates the strategic plan for Enterprise Workplace Support & Services
  • Stays aware of industry trends and adapts strategic plan and service providers as needed.
  • Assesses which service providers to partner with.
  • Negotiates with, and manages contracts for, providers of equipment and services.
  • Ensures that service providers are meeting contractual obligations.
  • Oversees vendor relationships and escalates for resolution as required.
  • Develops, captures and publishes relevant metrics to describe profile of technology across WB, and recommends metrics-based changes.
  • Develops, captures and publishes relevant metrics to describe team operational efficiency and challenges, and recommends metrics-based changes.
  • Forecasts demand for Enterprise Workplace Support & Services and analyzes existing operations, then directs initiatives to improve and support change.
  • Overall uses data driven approach to decision making.
  • Manages placement of purchase orders for equipment and services.
  • Manages essentially all financial aspects of Enterprise Workplace Support & Services
  • Manages budgets, forecasts, outlooks and actuals for multiple cost centers.
  • Manages allocations and chargebacks to individual business units.
  • Develops equipment policy together with the Enterprise Workplace Support & Services management team and analyzes financial impact to provide input to allocation/billing model.
  • Develops business case for funding requests.
  • Partners with WBT Finance and rest of Enterprise Workplace Support & Services to ensure that budgets and forecasts are complete and correct.
  • Develops and executes appropriate level of reporting to ensure that budgets and forecasts are properly communicated with key stakeholders.
What do we require from you?
  • Bachelor's degree or equivalent experience in Business Administration, Information Technology, Computer Science, Engineering or related field.
    • .
  • Minimum of 8 years of experience in a large IT organization.
  • Minimum 5 years of experience managing budgets and developing business cases.
  • Experience with developing strategic plans for a large IT organization.
  • Experience negotiating contracts with service providers.
  • Experience gathering and reporting on operational metrics
  • Understands desktop engineering and desktop operational technologies (e.g., Microsoft SCCM, jamf).
  • Understands desktop technology trends and differentiators.
  • Understands data aggregation, manipulation and reporting technologies (e.g., Microsoft Power BI).
  • Ability to gather, analyze and synthesize information into a cohesive strategic plan.
  • High level knowledge and understanding of the organizational structure, functions, goals and service relating to IT departments and organizations.
  • High level knowledge and expertise in IT process management, design and implementation.
  • Demonstrated ability to apply technology solutions to business problems.
  • Excellent written and verbal communication skills, and ability to communicate in terms understandable to end users at all levels.
Bonus Points for:
  • Six Sigma Green Belt Certification.
  • Project Management Institute (PMI) certification

But Wait, There's More! At WBT we look for members who want to:
  • Be Curious: Seek out opportunities to learn, and who aren’t afraid to ask questions
  • Own It: Be the driver, and take accountability
  • Embrace Change: The technology landscape is ever changing – we’re looking for people who are ready to change along with it.
  • Engage and Influence: Share your passion for technology, and develop great relationships with colleagues and collaborators
  • Respect: Show empathy and respect to all, and operate with the best intentions
  • Live the #WBLife: At WBT we look for team members who want to “Contribute to Our Community


The Warner Bros. Entertainment Group of Companies is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.