Director, Engagement Employee Experience in Purchase, New York | DiversityInc Careers
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Director, Engagement Employee Experience

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Engagement & Employee Experience

Director, Engagement & Employee Experience
As part of the People Insights & Organization Intelligence team, the Director, Engagement & Employee Experience will work closely with the HR Leadership Team, Employee Digital Experience team and other business units to enhance employee engagement and create positive employee experiences across Mastercard globally.

In this position the candidate will work in close collaboration with the Employee Digital Experience group and be responsible for supporting the delivery of positive employee experiences with a specific emphasis on HR solutions. This involves partnering with internal Mastercard owners, inside and outside of HR, in early ideation phases through delivery to help drive end-to-end design thinking and the development of human-centric methods and solutions connected to a deep understanding of employee needs. By gaining an awareness of the employee experience, the candidate will help create better solutions for our employees leveraging our brand as a differentiator.

This position is also responsible for monitoring overall employee engagement, including measuring the overall health of the organization via pulse surveys and/or other methods. The candidate will partner closely with business unit leadership to analyze results and suggest actions to address.

All About You:
Employee Experience:
• Define and manage employee journeys across the employee lifecycle spectrum at Mastercard
• Identify key pain points and opportunities within specific journeys; prioritize key moments of truth/moments that matter most to our people or drive productivity and performance of our people
• Prototype and deploy design solutions to address pain points and/or opportunities working in close partnership with relevant stakeholders (i.e., HRBPs, HR COEs, EDE team, etc.)

• Develop overall engagement strategy and roadmap
• Drive execution of engagement strategy, including use of technology and data to inform organizational health indicators
• Partner with business unit leadership in execution of action plans resulting from engagement related data and insights

• Strong marketing acumen with a focus on consumer centric design and delivery
• Ability to effectively work cross-functionally and with key stakeholders
• Strong influencing capabilities
• Strong project management and problem solving skills with the ability to collaborate with multi-disciplinary teams
• Solid design and delivery skills of employee related experiences
• Strong design thinking skills

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.