Digital Marketing Manager, Customer Engagement Strategy and Execution

About the position

Who we seek:

Do you obsess over customer experience and how brands engage their customers across their life events?

Do you want to work in a startup environment but within a large stable company?

Are you ready to take accountability for some of our company’s key strategic initiatives?

Do you recognize the importance of a strong organizational culture and can motivate a fast-paced, results-oriented team that is technology enabled, without regard for organizational reporting lines?

If so, we may have an exciting new opportunity for you at Prudential.

The Customer Office at Prudential is a team that merges the entrepreneurial spirit of a start-up with the stability of one of the world's most established financial services companies to deliver best in class experiences to our customers. It’s an exciting and engaging environment with an agile mindset where team-members are encouraged to expand their skills, test creative boundaries, share new ideas, and, most importantly, have fun.

We are seeking a seasoned manager to help define and execute the engagement strategy for a key Prudential segment – Job Changers. You will collaborate closely with business leadership within the Customer Office and across Prudential to ideate and develop experiences and engagement strategies to address workforce mobility needs. This will require creative ways to solve for money-in-motion needs of customers undergoing life-events, with a special focus on job-changers. You will lead the customer-engagement efforts across the customer lifecycle (acquisition/onboarding, early engagement, ECM, retention), and partner with business teams, product management, sales, service, and technology teams to deliver an exceptional customer experience and significant economic outcome for the customer and the company.

Responsibilities include:
  • Delivery of highly interactive customer experience that simplifies and digitizes current paper-based processes to address workforce mobility needs, such as: insurance conversion/portability services, 401k asset consolidation, and broader financial needs
  • Define and implement omni-channel engagement standards and metrics around workforce mobility
  • Bottom line accountability, including customer engagement, lead generation, and revenue metrics
  • Develop test and learn digital marketing strategy for Pru customer engagement that creates economic value for the business
  • Problem Solving and ideation to continuously increase customer and prospect engagement
  • Partner closely with our creative, development, and campaign management teams to deliver engaging marketing solutions
Qualifications

Qualifications:

  • Bachelor’s degree in Marketing or Management or equivalent; MBA preferred
  • 5+ years of experience in financial services. Retirement (rollover, rollin, IRAs) or Group Insurance experience (coverage continuation, portability) is ideal
  • Digital Marketing experience in customer engagement platforms is preferred
  • Extremely detail oriented with teamwork skills and the ability to work across functional teams and all levels of the organization. Significant experience in leading cross-business initiatives is highly recommended
  • Proven track record of successful customer facing solutions execution. P&L ownership a plus
  • Strong communication and hands on presentation creation and delivery skills
  • Ability to go deep into the details as warranted – both a planner and a “doer”
  • Experience in Journey mapping. Experience with agile methodology is a plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.