Digital Consultant 4 in San Francisco, California | DiversityInc Careers
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Digital Consultant 4

Job Description

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

  • Community Banking operates one of the most extensive banking franchises in the country, serving customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. Our group includes Business Strategy and Administration; Customer and Branch Experience; Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, and serves mass market, affluent, and small business customers. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams.


    As a Digital Consultant, you’re committed to understanding team member and customer needs and advocating for the best experience. You listen thoroughly and draw connections across projects and products. You see the big picture and you consider the whole end-user experience. You have a proven track record of leveraging creative research methods to answer difficult questions and generate actionable insights. You are diplomatic to influence others.


    You also:

  • Knowledgeable and have a deep understanding of the user-centered design process, including personas, task analysis, task flows, interaction design, content audits and content strategy
  • Able to understanding of what’s technically possible and how business rules work with customer experience
  • Organized and exceptionally attuned to details
  • Someone who thrives in a rapidly changing environment and can meet deadlines
  • Able to work on and successfully deliver several projects at once within established timelines


What you’ll be responsible for:

  • Collaborating with Product Managers, Project Managers, Digital Experience Designers, Content Strategists, Researchers, Developers, and Business Analysts to generate insights on digital experiences for Branches and ATM banking, financial education, product information, tools, and applications
  • Working with project teams to understand business goals and identify team member and customer needs, then create content strategies to fulfill the goals.

Required Qualifications

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications

  • Financial services experience
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of Agile
  • Outstanding problem solving and decision making skills
  • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
  • Strong presentation skills
  • Strong analytical skills with high attention to detail and accuracy
  • Experience developing and implementing content strategies for large or large sections of internet sites
  • Knowledge and understanding of writing, editing, coordinating, and publishing sensitive documentation
  • Copy editing experience
  • Content Management Systems experience
  • Experience with using recording or editing software for video and audio

Other Desired Qualifications
  • Experience in usability testing of digital interfaces; cross- or omni-channel research experience a plus
  • Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, etc.
  • Support complex programs or projects as a content leader/SME; identify key insights and opportunities and participate in strategic planning.
  • Works independently on most initiatives, and may provide direction to junior staff on less complex digital initiatives
  • Experience developing digital editorial standards and guidelines
  • May lead a small team of more junior consultants or cross-functional teams in digital initiatives


Job Expectations

  • Ability to travel up to 15% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.