Digital Consultant 4 in Concord, California | DiversityInc Careers
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Digital Consultant 4

Job Description
At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.  Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.  The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products.  Its guiding principles are to start with the customer, move faster, and partner effectively.  Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.    The Virtual Channels Authentication (VCA) group within WFVC organization is responsible for managing channel risks for the virtual channels (online, mobile and phone) and creating and maintaining a secure operating environment for Wells Fargo’s 25MM+ online and mobile users, which enables business growth and innovation, mitigates fraud, and maintains customer trust. With increasing bank services going mobile, including card-free ATM and wires, a customer’s reliance on a trusted mobile phone is paramount.  As a digital consultant within Virtual Channels Authentication (VCA), this role will have the opportunity to design, develop and implement strategies and solutions that enable secure and simple authentication of Wells Fargo customers using biometrics. In this role, the individual will contribute thought leadership to enable and expand authentication services, formulate strategy and drive implementation, and oversee development/monitoring of performance metrics for enterprise authentication services.  The primary focus for the role will be to support the day-to-day product management of implementation of biometric authentication capabilities (e.g. fingerprint / facial recognition / voice recognition) as well as expansion of these capabilities for additional use cases in both WFVC and across Wells Fargo.  The core responsibilities for this role include, but are not limited to:
  • Oversee technical implementations of capabilities in the Wells Fargo environment, in coordination with vendor and internal project delivery teams using Agile methodology.
  • Day-to-day product management of biometric authentication products and enterprise authentication capabilities. 
  • Relationship management of core project teams including Technology, Vendors, Product Management, CX, Customer Service, Risk & Compliance, and other cross-channel LOB partners.
  • Subject matter expert for biometric authentication solutions including working with the vendor on implementing solutions in support of our product roadmap.
  • Consults with management on decisions of strategic core services.
  • Coordinates product / service introduction, product profitability, and ensures compliance with legal, regulatory and privacy regulations, policies.
  • Product management of new development Projects - Management through all phases of the Agile product management life cycle, including drafting of initial project scope documents, identification of user stories through completion of detailed specifications, and  project advocacy through project completion.
Location:  Concord or San Francisco, CA.  Other Wells Fargo locations may be considered.  Important Notes:
  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo.  Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
  • Depending on the volume of applications received, this job posting may be removed prior to the indicated close date.   If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications

  • 6+ years of product management experience
  • Knowledge and understanding of biometric authentication, digital authentication, authorization, fraud, or cybersecurity
  • Knowledge and understanding of authentication and detection solutions used by online financial platforms
  • Experience working with 3rd party vendors for delivery of mobile software solutions
  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department
  • Experience building partnerships and consulting effectively with leadership
  • Strong analytical skills and ability to solve complex technical problems
  • Strong analytical skills with ability to turn findings into executable plans to meet business objectives
  • Ability to synthesize complex analytical findings into executive level communications
  • Leadership experience with ability to effectively manage and engage teams
  • Leadership skills including the ability to influence effectively in a matrix environment
  • Knowledge and understanding of mobile software security
  • Ability to manage small to medium size projects or initiatives, from initiation through implementation
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to prepare management level presentations
  • A BS/BA degree or higher


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.