Digital Consultant 3 - Wealth Digital, Desktop, and Innovation

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement. Wealth Management (WM) business is a leading provider of financial services to high-net worth clients through Wells Fargo Private Bank, and to the affluent segment through partnerships between Wealth Brokerage Services and the Community Bank.

Join the WM team as a Digital Consultant in Wealth Digital, Desktop, and Innovation.  Wealth Digital, Desktop, and Innovation is responsible for developing the focus and features that benefit Wealth clients who use Wells Fargo Online® and Mobile Banking and the Team Members who support them.  The Digital Consultant 3 consults on a variety of complex functions within the Digital environment. Provides development and execution consultation for digital business plans, programs and initiatives. These initiatives may focus on: customer experience, cross-enterprise partnerships, content strategy/creation, analytics/research or product management. Works independently on most initiatives, and may provide direction to junior staff on less complex digital initiatives.

The goals for this position and team are to:

  • Represent the needs and interests of Wealth’s clients in The Private Bank® and those with Trust and Managed Investment accounts in developing online and mobile solutions
  • Partner with PVSI, Wealth and Investment Management and other teams to enhance the online experience for Wealth clients
  • Represent Wealth’s interest on enterprise projects to ensure appropriate outcomes for Wealth clients
  • Partner with Key Wealth LOB Stakeholders with Wealth BA and Desktop Teams
  • Contribute to Wealth client satisfaction and deepened relationships by providing an exceptional online and mobile experience that exceeds our clients’ needs and expectations
  • Engage in activities that support the operational aspects of meeting the needs of clients and team members, including maintaining training documents, monitoring team member requests, etc.
  • Evaluate solutions beyond traditional financial industry norms to identify options that will move the needle on client experiences

Responsibilities include:

  • Digital Consultant/Product management activities supporting the online and mobile experience of The Private Bank clients and those with Trust and Managed Investment accounts
  • Collaborates with business, technology, and support functions/partners to create a differentiated online experience for Wealth clients
  • Analysis and assessment of client usage data and trends
  • Serves as subject matter expert for Wealth on WIM and Enterprise digital projects
  • Coordinates efforts of product management, other organization units and vendors in development, implementation and communications while ensuring programs adhere to compliance/privacy regulations and policies
  • Coordinates resolution of complex and high profile product and client issues
  • Identifies change management implications of in-flight projects
  • Coordinates/supports communication efforts to ensure maximum penetration
  • Provides team members with the knowledge and collateral to successfully represent to their clients the online and mobile value proposition

The preferred locations for this position are San Francisco, New York, and Charlotte but other Wealth Management locations will be considered.



Required Qualifications

  • 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting



Desired Qualifications

  • Ability to interact with all levels of an organization
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong analytical skills with high attention to detail and accuracy
  • Strong organizational, multi-tasking, and prioritizing skills



Other Desired Qualifications
  • Experience in product execution and roll out strategies among private bank/top tier client segments
  • Wealth Management, Private Banking, Investment and Fiduciary, Brokerage or Asset Management experience
  • Digital Product Management
  • Advanced Microsoft Excel and PowerPoint skills
  • Familiarity with a broad range of digital experiences and interactive platforms




Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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