Developer Support Operations Subject Matter Expert (SME)

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. Job Description As a Developer Support Operations Subject Matter Expert (SME) you will help resolve developer issues related to uploading, publishing, and maintaining apps on the Play Store. You will interact with the Developer Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. You will also be responsible for conducting project based research and data analysis to improve the internal tools and process workflows. Successful applicants are passionate to assisting internal teams and developers with timely resolution of their app publishing issues. Key Responsibilities: 
  • Collaborate with cross functional resources to bring issues to resolution with an aggressive deadline
  • Perform application reviews and research in order to provide excellent developer support
  • Assist with creation and maintenance of online documentation for Client
  • Identify needs and collaborate on projects to improve support tools and processes
  • Act as mentor and coach for new joiners and bottom performers