Desktop Support Technician in New York City, New York | DiversityInc Careers
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Desktop Support Technician

Job Description
• Deliver white glove support service in a professional manner

• Install, configure, maintain and support PC hardware and software for the company’s end user computing environment

• Manage trouble calls via ticket system, telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications

• Monitor and test fixes to ensure problems have been adequately resolved

• Image, configure desktops and laptops using an enterprise imaging solution

• Desktop related Moves Adds and Changes

• Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software

• May have occasional evening and/or weekend work; rotating on-call after hours support

• Other duties as assigned
Job Requirements
• Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications

• Strong understanding of Microsoft Windows 7 and Office 2010 suite

• Knowledge of network printer installation, setup and troubleshooting

• Knowledge of virtualization technologies, especially Citrix
• 3 – 5 years of desktop support experience

• Highly motivated, energetic with great communication skills

• Ability to handle multiple calls/tasks in fast paced environment

• Regular working hours vary between 7am - 7pm

• Occasional after hours and weekend work

• Trade floor support experience is a plus

• ITIL knowledge is a plus

• Microsoft System Center Configuration Manager experience is a plus

• Familiarity with Blackberry and or AirWatch is a plus