Dealer Support Specialist- North Hills, NY


Description

The essential responsibilities of the Dealer Support Specialist are to act as the company’s main contact and advocate for existing Dealertrack dealer customers by proactively serving as their advisor and navigator throughout the upgrade process.The Specialist will oversee accurate delivery and support of all Dealertrack products as the dealer upgrades to Dealertrack unifi™. Client satisfaction, utilization and retention are key metrics for success.  The Specialist’s main responsibility is to act as the liaison for information flow between Dealertrack and the customer to ensure our clients receive the maximum benefit from Dealertrack products and services.  Educates and assists customers to make the transition to the new platform as easy as possible.
  • Oversees customer satisfaction, while transitioning clients to the new platform.
  • Retain existing product subscriptions, by overcoming objections and selling the advantages to the new platform.
  • Perform product support and training.
  • Address customer service issues, and escalation technical issues to the appropriate team for resolution.
  • Monitor open issues until resolved, and document results within Salesforce.com.
  • Maintain utilization of Dealertrack products, by leveraging reporting that offers data pre/post conversion.
  • Travels on-demand and/or for scheduled appointments to client sites, when approved.
  • The individual will interface with Operations and Management team members, for product service, utilization, training and dealer feedback.
  • Effective remote management of their assigned accounts is a key requirement for this position.

Qualifications

  • High School Diploma or GED Required
  • A Certificate/Associate Degree; College Degree – Preferred
  • Candidate with automotive sales or relevant sales experience is required.
  • Background in the implementation of standardized processes and setting goals based on meeting quotas and service level agreements.
  • Must be self-motivated with high personal integrity and positive attitude.
  • Motivated, self-starter with a high-energy level and a strong desire to succeed.
  • Excellent organizational, follow-up and time management skills with a strong attention to detail.
  • Strong interpersonal and listening skills. 
  • Strong problem solving and decision-making skills, with the ability to follow-through independently and multi-task.
  • Demonstrated ability to remain flexible while responding quickly to changing priorities in a fast-paced environment.
  • A strong understanding of the auto business and how a dealership operates.
  • Microsoft Excel, Word and CRM knowledge/experience a must.
  • Excellent oral and written communication skills as well as follow-up and prioritization skills with the ability to effectively interact with both internal and external customers.
  • Ability to travel up to 4 days per week as needed.
  • Other duties as needed or required
  • Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.  
 

About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea®, and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.

 

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.



Organization: Cox Automotive

Primary Location: US-NY-North Hills-3400 New Hyde Park Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 50 % of the Time

Schedule: Full-time

Unposting Date: OngoingAdvertisement