Customer Service Representative

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.

As a team member in our Customer Care Center, you will use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

CLASS STARTING DATE AUGUST 13th, 2018

Basic qualifications required to work in the Spectrum Customer Care environment:6 months or more customer service experience; 1 or more years preferred

6 months or more working with multiple software applications; 1 or more years preferred

6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Compensation:
Competitive starting wage, monthly incentives, and rapid salary increases within the first 3 years


Training Schedule - 6 weeks

Monday – Friday from 10:00 am – 7:00 pm and runs for an 6 week period. 100% attendance is mandatory.

After Training - Work Shift:


WORK SHIFT 3:00 pm – 12:00 am (two days off during the weekdays, required to work Saturday & Sunday), other shift maybe available.
The Flushing Spectrum call center is open 7 days a week, 7:00 am until midnight and on Holidays.

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