Customer Experience Manager Northeast in New York, New York | DiversityInc Careers
 
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Customer Experience Manager Northeast

Customers and Channels CX Manager - Northeast

Communications, Media & Technology Group

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.

Job Description:

Strategy and Experience professionals create and analyze to help clients maximize the reach and relevance of each brand interaction across media, website and physical touch-points that are increasingly addressable (store kiosks, etc.).

Customer Experience and Social professionals enable customer Strategy by identifying and tracking dynamic customer segments across all channels, modeling key interactions and delivering a continuum of relevant and optimal experiences.

A professional at this position level within Accenture has the following responsibilities:

Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.

Closely follows the strategic direction set by senior management when establishing near term goals.

Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.

Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.

Decisions have a major day to day impact on area of responsibility.

Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

It is our intention for our people to live where they work and work where they live. However, in the context of our profession and serving our clients there may be times when you will need to travel.