Customer Experience Designer(Virtual) in Newark, New Jersey | DiversityInc Careers
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Customer Experience Designer(Virtual)

About the position

You are a dynamic, creative and resourceful professional who takes initiative, thrives in an agile environment, and is excited about being part of a team focused on innovating and transforming the customer experience. You thrive in an agile environment and possess solid experience successfully navigating the complexities of a large organization. You are a self-motivated and energetic individual who can meet the challenges of a fast-paced environment. The qualified candidate understands new objectives and challenges and collaborates to drive agreement on strategic experiences across an agile team. You will help shape, direct and execute on initiatives that truly innovate and transform the customer experience. About the role With its reputation for innovation and award-winning products and service, Prudential’s Individual Solutions organization is a growing and dynamic organization. As Customer Experience Architect for the Customer Experience organization, this position offers an exciting opportunity to support customer initiatives that innovate and transform the customer experience. This role will support all aspects of the end-to-end customer experience in our agile framework. This would include initiatives that explore and test new consumer opportunities in market and/or Voice of Customer (VOC) initiatives that seek to understand customer insights and drive change in the current customer experience. Responsibilities include:
  • Proactively sharing insights and progress to promote a customer-centric culture
  • Analytical mindset that can help form strategic recommendations based on customer trends, analytics and insights
  • Consultation, demonstration and application of customer centric design principles and best practices
  • Ability to embrace an agile environment and sustain a flexible mindset to evolve with the business.
  • Partner with a cross-functional team of designers, technologist, and strategy partners in accomplishing work across all phases of the consumer experience, including research, design, to go market testing, and strategic recommendations.
  • Ability to communicate complex ideas in a clear, concise manner both verbally and in writing regardless of audience – designers, business stakeholders, technologists, users, etc.
  • Support ideation, prototyping, technical development, and launch innovative consumer-centric experiences and solutions
  • Versatility to support the needs of the team in terms of customer expertise, business understanding or process development
  • High energy and passionate about Customer Experience
  • Experience working in a matrix/nonhierarchical environment and embraces a culture of agility and innovation
  • Demonstrates organizational awareness and the ability to navigate and influence across an organization
  • Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  • Must demonstrate strong project management skills.
  • Excellent communication and interpersonal skills to work effectively with team members, leadership, other departments and vendors
  • Familiarity with Agile principles preferred, but not required
  • Minimum of 2 years’ experience working in one or more business function (product, marketing, service, customer experience, direct-to-consumer, etc)
  • Travel required (approx. 10%)
  • Bachelor's degree or equivalent experience required.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.