Customer Care Account Representative (Wyandotte, MI) in Wyandotte, Michigan | DiversityInc Careers
 

Customer Care Account Representative (Wyandotte, MI)

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future! Customer Care Account Representative (1802814) – Wyandotte, MI Where the Chemistry Happens Serving as a primary point of contact BASF’s Customer Care team is seeking a Customer Care Account Representative like you to drive, coordinate, and support the management of our customer orders through the order fulfillment process.
Formula for Success
  • Leveraging your educational and/or professional background you will ensure complete customer satisfaction through accurate order processing, order status and exception resolution, address non-conformances with corrective actions, ensure KPIs and SLAs are routinely monitored and reported appropriately, maintain and foster strong relationships to ensure a high level of service and timely delivery.
  • You will function in a team environment and will interface with various functions within the business, and at all levels of the organization.
  • Your knowledge and understanding of basic order fulfillment and/or supply chain processes will be essential as you manage and provide efficient and effective support to achieve total customer satisfaction.
  • As an enthusiastic self-starter you will have the skills and entrepreneurial drive to help us ensure order fulfilment and operational excellence.
  • Strong technical skills in Microsoft Word, Excel, Outlook, and SAP ERP highly desired.
Create Your Own Chemistry: What We Offer You Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job. BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.