CSM 1, Enterprise Direct Sales - Sacramento/Livermore, CA in Sacramento, California | DiversityInc Careers
 
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CSM 1, Enterprise Direct Sales - Sacramento/Livermore, CA

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Military Experience Welcome!
Job Summary:
Responsible for contributing to the delivery of the sectors sales targets and business objective as a primary face to the customer for account stewardship. Has in-depth experience, knowledge and skills in own discipline. Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.

Core Responsibilities:
-Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution.
-Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues.
-Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines.
-Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance.
-Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health.
-Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
-Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
-Other duties and responsibilities as assigned.

Job Specification:
Education Level-Bachelor's Degree or Equivalent Work Experience
Field of Study Telecommunications, Customer Service
Years' Experience-Generally requires 5-7 years related experience.

Additional Responsibilities:
-ECO-system alignment and owner partnering with all work streams to promote a differentiated customer experience

-Position may sit in either Sacramento or Livermore

Comcast is an EOE/Veterans/Disabled/LGBT employer