CP&S VIP Specialist in Falmouth, Massachusetts | DiversityInc Careers
 
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CP&S VIP Specialist

Job Description
• Responsible for providing moderate to complex support services for Cash Management Customers.
• Works with Cash Management Customer Care Lead to identify resolutions to more complex issues.
• Frequent interaction with Corporate Customers as well as Store Personnel, Back Office/Operational units, Customer Care Lead and Supervisory Staff.
• Acts as back-up to Cash Management Customer Care Specialist II when necessary.
• May develop or assists in developing training materials and manuals.
• Provides back-up assistance with excess call volume as needed.
• Maintains required Customer records and documentation, including system information, Customer service reports, explanations of problems and resolution and other information.
• Enters and / or records relevant information from Customer calls, correspondence and any other actions affecting Customer accounts. Prepares regular summaries and reports of account activity.
Job Requirements
• 2 years of Treasury highly desired.
• 2 year degree or equivalent experience
• 3-5 years related experience required
• Knowledge of cash management industry, including systems, products and services.
• Strong Customer service skills, including concern for and ability to identify client issues.
• Demonstrated ability to meet Customer expectations and ability to translate technical material and information for nontechnical users.
• Ability to perform multiple tasks in a fast-paced environment.
• Strong organizational and analytical skills and attention to detail.
• Demonstrated PC skills, including proven knowledge of Windows and ability to operate standard office equipment.
• Effective communication skills, both verbal and written.
• Ability to serve as a resource to CM Customer Care Specialist II.


  • Must be eligible for employment under regulatory standards applicable to the position.