Conversational AI Product Manager Digital Consultant 6 in San Francisco, California | DiversityInc Careers
 
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Conversational AI Product Manager Digital Consultant 6

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

The Innovation Group, a part of PVSI, is dedicated to serving as the catalyst for transformational change across the company, focusing on fostering the growth of big ideas that will efficiently influence business models, processes, and programs in order to meet evolving customer needs. The team actively partners across the enterprise with business lines, data and analytics, operations, and marketing to provide resources, support, and visibility that will help transform business models, products, and services.

The Artificial Intelligence Enterprise Solutions group, part of the broader Innovation Group at Wells Fargo, was formed in early 2017 with the mandate to enable the enterprise to leverage the full capabilities of AI for delivering insightful and personalized experiences for customers and team members, driving greater operational efficiency, and better managing risk.

One of the key responsibilities for the AI team is to build and manage chatbot and virtual assistant (CVA) platforms to deliver conversational experiences for customers and team members all across the bank. The Conversational AI Product Manager will be the business champion and solution owner for one of our CVA platforms, and the use cases delivered on that platform. Understand the technology involved to create and support conversational AI. Build relationships with stakeholders, business partners and vendors to drive large-scale digital transformation through conversational AI. Be a subject matter expert to help on project initiatives that leverage your solution. Guide the efforts of all the other team members and partners as it pertains to your product; you are ultimately responsible for it all. Be focused on enhancing customer experiences and team member relationships through emerging technology.

This is an opportunity to join a start-up within a large organization. Be flexible and adaptable – this is an evolving space, we’re going to learn, things will change. Be curious and creative – help us find solutions and chart the course. Be action-oriented – we need to roll up our sleeves, work hard, and get a lot of stuff done.

Preferred locations are listed; San Francisco, CA; Charlotte, NC; Minneapolis, MN. Consideration will be provided across the Wells Fargo footprint.



Required Qualifications

  • 12+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting





Other Desired Qualifications
  • Solid decision making skills
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Ability to quickly learn business operations and processes
  • Ability to create and deliver dynamic presentations
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to think strategically, implement, and deliver business objectives
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Ability to build and deliver innovative, industry leading solutions
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Digital Product Management experience
  • Experience managing products/projects in Agile SDLC methodology
  • Customer Experience Project/Program Management experience
  • Digital Transformation Project/Program Management experience
  • Experience with AI platforms for Chatbots, Virtual Assistants, Conversational Agents
  • Good understanding of Natural Language Processing
  • Technical background including sound understanding of AI landscape
  • Prior work with vendors, or open-source platforms
  • Advanced PowerPoint and Excel skills
  • Ability to effectively and constructively lead change in an organization
  • Passionate about emerging technology as a catalyst for great customer and team member experiences
  • Dedicated, enthusiastic and performance-oriented; possesses a strong work ethic
  • Beyond experience, the right personal integrity, style and attitude are critical to success in this role


Job Expectations

  • Ability to travel up to 20% of the time



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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