Consumer Services Process Designer

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business & Technology Integration professionals advise upon, design, develop and/or deliver technology solutions that support best practice business changes

The Business Process Development Specialist analyzes and designs new business processes. Identify and define detailed product requirements and use cases.  Serve as a liaison to the business community and participate in user and  task analysis to maintain the business  community 's perspective.

Utilize Accenture Learning Framework BPO to map the current process and requirements over to new processes in new Customer Information System CIS. 

The Consumer Services Process Designer will be responsible for:
Perform User Acceptance Testing for post go live system enhancements. Create training documentation for roll out to operational teams. Design the new Business Process oversee the complex billing and operations training and implement industry required changes. Understand the client s business point processes and manage mid size teams and team s processes covering the complex billing processes. Resolve complex business process exceptions.