Configuration Technician in Hamilton, Ohio | DiversityInc Careers
 
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Configuration Technician

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:
Responsible for the configuration of all devices placed at Comcast Business MES client sites. This includes firewall/routers, layer 2 and layer 3 enabled switches, Access Points (AP), cellular routers, VoIP phones, Uninterruptible Power Supplies, and other devices deployed by MES. Uses both command line interface (CLI) and graphical user interface (GUI) methods to build and modify device settings.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
-Uses laptop connectivity to configure routers, firewalls, AP and switches.
-Uses Putty or HyperTerminal type client software to enter command line statements via serial interface to routers, firewalls, etc.
-Troubleshoots issues with new or returned network equipment to initiate Return Merchandise Authorizations (RMA) with device manufacturers.
-Submits Manufacturer Support Tickets and work with their Support Technicians to resolve equipment problems.
- Prioritizes and manages Project Team requests for equipment configuration.
- Coordinates with the Service Assurance to solve configuration problems and troubleshoot client installation problems.
-Mentors Tech 1 level Associates in propertechnicaland quality assurance techniques.
- Regular, consistent and punctual attendance. Must be able to work weekends, variable schedules(s) and overtime as necessary.

Job Specification:
Education Level:
-Associate Degree in Networking or Equivalent Experience
-Network Engineering and/or DesignCertifications
- Microsoft Desktop Technician (MCDST), CCNA preferred
- Generally requires 2-5 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer