Clinical Performance Specialist - LA / San Diego in San Diego, California | DiversityInc Careers
 
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Clinical Performance Specialist - LA / San Diego

.pre {white-space: pre-wrap;} Your tasks and responsibilities

The primary responsibilities of this role, Clinical Performance Specialist, are to: 

 

  • Deliver, plan and execute First Run Yield (FRY) clinical education training to users of Bayer equipment and / or Bayer software solutions, while ensuring all solutions are implemented according to Bayer standards;
  • Facilitate and promote adoption of new technologies and procedures while onsite training occurs;
  • Provide clinical expertise in the sales effort by working with Portfolio Representatives, Strategic Account Managers, Channel Management, Customer Success Team and Inside Sales with the intent to support Bayer’s portfolio of products;
  • Build and maintain customer relations while maintaining high levels of customer satisfaction;
  • Utilize individual customer success tactics to develop and maintain relationships to ensure customers that the appropriate tools to assist them in achieving their desired outcomes;
  • Provide clinical answers and troubleshooting with external customers via telephone, e-mail, in person or electronically on all models (past and present) of Bayer Radiology products;
  • Provide assistance and expertise with special projects as needed and requested;
  • Creatively develop implementation plans through detailed site and clinical workflow analysis; while using independent judgement to troubleshoot & resolve high priority and escalated questions/issues by using clinical acumen;
  • Upon notification of adverse events or complaints, the Clinical Performance Specialist will follow company policies and procedures by notifying Bayer’s Complaint Department;
  • Maintain product knowledge on new and current device products and or Software platforms;
  • Contribute to the successful execution of the solution delivery mission by directly impacting the training & education needs of our clients;
  • Support customers training needs and also acts as a resource for questions, troubleshooting and guidance;
  • Drive future business based on customer interaction and delivery of training.

 

.pre {white-space: pre-wrap;} Who you are

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

 

Required Qualifications:

 

  • Bachelor’s Degree required (in a relatable technical/clinical discipline such as Radiologic Sciences or Information Technology preferred) with a minimum of 4 years of relevant experience; Or a Master’s degree with a minimum of 2 years of relevant experience;
  • Radiologic Technologist (RT) Certification and / or CIIP Certification;
  • Broad background and general knowledge of effective Radiology and/or IT department workflow and practice;
  • Excellent verbal & communication skills, both over the phone and in person;
  • Proficiency in Microsoft Office suite;
  • Working knowledge of and willingness to learn new technologies & internal software systems such as Salesforce, Kimble and ServiceMax;
  • Ability to problem solve, manage complexity and ambiguity;
  • Ability to travel approximately 70% of the time with many responsibilities representing overnight travel;
  • Must be willing to travel outside of their normal geography as needed to support training efforts, corporate meetings, etc.;
  • Ability to perform additional tasks, projects and assignments as requested by management;
  • Valid driver’s license;

 

Preferred Qualifications:

 

  • Experience with Medrad Injector systems and radiation dose management software.

 

#KRT

.pre {white-space: pre-wrap;} Your application Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.