Client Service Rep I in Grove City, Ohio | DiversityInc Careers
 
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Client Service Rep I


Description

GENERAL RESPONSIBILITIES:

The CEC will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.


Problem Resolution: A big part of maintaining the relationships with existing customers includes problem solving by the CEC, including consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.

May work across other departments to train on resolving different client issues.

Responsiveness: The CEC will provide responsive, timely telephone, chat and email support. The CEC shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). In addition, the CEC will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.



Qualifications

QUALIFICATIONS:


High School Diploma or GED required; College degree or equivalent experience preferred.

Minimum of 2 years of Call center and/or client interfacing experience

Travel – infrequent, but must have flexibility

Schedule – must have flexibility to work evenings, weekends, holidays as required

Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.

Understand foundational levels of computers and technology; internet, email

Excellent oral and written communications skills, particularly in a phone or email context,

 

Experience working in a contact center metrics driven environment

Strong communication skills and basic computer knowledge

Ability to operate under tight pressure

Experience working in the automotive industry

 




About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.

 

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.



Organization: Cox Automotive

Primary Location: US-OH-Grove City-3905 Jackson Pike

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: OngoingAdvertisement