Client Deployment Lead – Chicago, IL in North Chicago, Illinois | DiversityInc Careers
 
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Client Deployment Lead – Chicago, IL

Client Deployment Lead - Chicago, IL - 27766

Analytics - USA Chicago, Illinois 

Client Deployment Leader (Tier 2)

Description

 

The Client Deployment Leader (Tier 2) will be responsible for the overall delivery and implementation Nielsen Analytic Solutions & Products for global-leading CPG retailers and manufacturers. This individual is a proactive leader and consultant in charge of managing the overall program for large, complex client engagements, overseeing multiple workstreams, and successfully navigating cross-functional internal and client relationships (including senior and C-level stakeholders). Must be able to travel domestically and globally.


 

Responsibilities include:

  • Program Owner accountable for the successful delivery of large-scale client engagements
  • Manage all aspects of complex external (client) projects and/or programs (groups of projects) in order to deliver approved business capabilities
  • Act as single point of contact for the overall program
  • Develop and manage the relationship and communication with the client, at multiple levels
  • Definition of the overall program work plan/implementation including several releases of capabilities and  products (plan accounting for deliverables, dependencies, assumptions, etc.)
  • Formulation and ownership of critical project/program related documents such as Scope/Release Plan, Statement of Work, Contract, Change Requests, Risks, etc.
  • Leading and aligning a multidisciplinary team in the successful implementation of a web marketing analytics solution, both internal to Nielsen and within the client
  • Analysis of functional gaps and potential options/solutions – balancing the interests of both Nielsen and the client

 

Job Duties:

  • Partner with client service and technology teams to translate contracts into scope for the program and/or release, including documentation/acknowledgement of potential gaps
  • Coordinate and quarterback cross-functional teams to gain alignment on scope, approach, assumptions, dependencies, risk and budget
  • Coordinate with all stakeholders and dependent projects to develop detailed project schedules
  • Manage approved projects through the lifecycle, including change requests, issues management, risk management, status reporting
  • Coordinate project status with the PMO master portfolio plan; ensure programs are properly represented
  • Apply new techniques and methodologies, specifically agile, or adapt existing techniques and methodologies to solve project-related issues
  • Facilitate project meetings to resolve risks, issues, or requests for scope change
  • Oversee, develop or deliver presentations to various levels of executives, Nielsen and client
  • Assess the performance of cross functional team members within the program
  • Manage and coordinate other project managers (including Ops PMs) as part of program management
  • Budgeting, tracking actual expenses against Budget/POs/CIPs
  • Deep experience and detailed knowledge in all phases of the agile project management life cycle
  • Thorough understanding and support of PMO processes, policies and tools will be required in order to ensure that all projects are correctly managed and measured according to PMO requirements

 

Qualifications

Required:

  • Bachelor's degree
  • 10+ years of experience with hands-on program management delivery in external client engagements within the CPG Industry
  • Flexibility to travel domestically and globally
  • Excels at managing technically complex, large scale multi-geography programs
  • Innovative leader with strong facilitation and influencing skills
  • Proven record to deliver results on time
  • The ability to communicate clearly, concisely and effectively in both verbal & written communications; strong verbal and written communications to all levels of staff and management
  • Exercise initiative, discretion and judgment in making decisions
  • Respond effectively to individuals and promote understanding and partnership among them
  • Ability to work effectively in a matrix organization and skilled in:  teamwork and partnering; analytic/systematic thinking; self-starting
  • Expertise in the ability to facilitate communications between different managers and departments to resolve issues
  • Strong planning and logistical capabilities
  • Strong leadership capabilities to manage remote or indirect resources
  • Excellent relationship builder - peers, business partners and clients

 

Preferred:

  • PMI Certification

 

#LI-US

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Chicago,Illinois 

Secondary Locations: , , , 

Travel:  Yes, 25% of the Time