C&C Consultant - FY18 NE Q4 in New York, New York | DiversityInc Careers
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C&C Consultant - FY18 NE Q4

Job Description:

Products Customer & Channels Are you ready to join our Products Customer & Channels practice to transform how businesses connect with their customers? Can you drive change within sales and marketing, with a specific focus on how companies market, sell and provide service to their customers? Our clients are transforming to cope with the new realities of digital. They are investing in whole new business models – this is reinventing marketing, sales, service and channels with digital embedded throughout and the customer at the heart of everything. Do you want to focus on the top-line growth of our clients and use your industry knowledge and experience to solve client issues by designing and implementing solutions in customer experience, sales and service, commerce and analytics? If yes, then our Customer & Channels practice is the place for you to catapult your consulting career and take it to the next level! As part of a strong global community you’ll learn from our leading industry experts who will help you identify and maximize your strengths.

YOUR ROLE: As a Consultant in Customer & Channels with a focus on Customer Experience, you’ll often be:

· Supporting customer experience led business transformation of the marketing capability. Including "front office" consulting projects and services relating to Customer experience optimization, Digital Marketing, Personalization (contextualized interactions, services and offers to individual customers at scale), Digital Content and Campaign.

· Engaging with clients to design the future operating model and/ or technology roadmap for their marketing and sales functions

· Engaging with the agenda of the CMO/ CSO/ CDO

YOUR EXPERIENCE: You will have experience with some of the following:

· Design Thinking as an approach to solving client problems

· Evaluating start-up technologies in the Commerce and Marketing space

· Experience across multiple stages of the project delivery lifecycle

· Passion for technology trends e.g. Internet of Things, Mobility, Cloud, Analytics