Business Applications Specialist 1 - Legal Department in Los Angeles, California | DiversityInc Careers
 
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Business Applications Specialist 1 - Legal Department

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Legal Department supports the vision and values of Wells Fargo by providing expert, creative, cost-effective, and timely advice and services to all Wells Fargo businesses and support functions. We operate in accordance with the highest standards of judgment, integrity, and ethical leadership to find creative solutions that best serve our customers, prudently manage risks, and contribute to Wells Fargo’s enterprise success.

The Legal Department’s Operations Division | Operations, Projects & Support Section provides support to the Legal Department on critical initiatives and process work. This position will play a key role in various initiatives, requiring collaboration across Divisions to support the Legal Department’s technology.  The ability to manage concurrent and competing deadlines, quickly assess issues and identify mitigations or resolutions to present to management are essential to successfully fulfill the responsibilities of this opportunity.

The Business Applications Specialist 1 provides routine to moderately complex technical support for a business unit. Is the first point of contact for technical issues and initiatives related to all systems, tools and applications used by the work group. Duties are varied and include user access and other security administration issues, production support and troubleshooting, application maintenance, monitoring and/or balancing.

Supports application installations and upgrades. Coordinates and executes User Acceptance Testing, assisting in writing test scripts. Participates in BCP activities. Documents user application procedures, updating as changes occur. Conducts and may develop user training. Participates in user needs assessment and works with technology partners on business requirements and specifications. Monitors and coordinates proper maintenance and/or replacement of user equipment. May be responsible for routine database maintenance and reporting.



Required Qualifications

  • 1+ year of technical support experience



Desired Qualifications

  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
  • Basic knowledge and understanding of IT processes and technologies
  • Strong attention to detail and accuracy skills
  • Good verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills
  • Solid problem solving skills



Other Desired Qualifications
  • Proficient in matter management and document management applications
  • Proficient in Microsoft applications including Outlook, Word, Excel, PowerPoint, Visio
  • Ability to train others in how to perform tasks/skills




Street Address

CA-LA-Downtown Los Angeles: 333 S Grand Avenue - Los Angeles, CA
IA-Des Moines: 800 Walnut St - Des Moines, IA
NC-Charlotte: 301 S College St - Charlotte, NC



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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