Banking Specialist I (F/T or P/T Afternoon/Evening Schedules) in Auburn, Massachusetts | DiversityInc Careers
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Banking Specialist I (F/T or P/T Afternoon/Evening Schedules)

Job Description

It starts when you pick up the phone. With each conversation, you'll be playing one of the most important roles in driving our customer satisfaction. You'll become an expert in our products, enabling you to offer our customers the best solutions for their current and future needs through routine transactions. Upon completion of our robust training you will be able to proactively identify customers' needs to deliver strong results and offer expertise to utilize TD's digital assets and be an ambassador for innovation.

Your day- to-day responsibilities will include:

  • Provide exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
  • Display positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer
  • Take ownership of Customer concerns and resolve Customer issues at first point of contact

This is your opportunity to make everyday a new adventure and accomplish great things with the customers of TD!

Job Requirements

Your relevant experience and knowledge can be just as likely to get our attention. However, for this role we require:

  • High School diploma or GED
  • 0-1 year of related experience
  • Ability to use/learn current technology and software applications related to position
  • Excellent interpersonal and verbal communication skills required
  • Ability to work in a fast-paced, challenging work environment
  • Excellent problem-solving and time management skills
  • Arrive on‐time and log‐in ready to receive/make Customer calls as scheduled throughout the shift

Preferred Qualifications:

  • Strong computer & multi-tasking skills preferred
  • Previous Banking Experience or contact center experience preferred
  • Experience handling confidential information preferred
  • Effective written communication skills preferred

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.