B2B SMB - Business Sales Rep (BSR) Inbound Sales - Horsham, PA in Horsham, Pennsylvania | DiversityInc Careers
 
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B2B SMB - Business Sales Rep (BSR) Inbound Sales - Horsham, PA

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:
Responsible for inbound telesales of Comcast services to small-to-medium
business customers.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Meet and exceed sales quotas by generating sales from inbound calls
and follow-up with potential customers to sell Comcast Business Services
products or services.
- Ensure CRM software is accurate and up to date on daily basis.
- Manage the customer relationship from initial call, through close to
resolve on the first call or escalate appropriately.
- Deliver best-in-class customer experience and represent Comcast
Business Services in a professional and courteous manner to prospects
and customers.
- Keep up-to-date on product knowledge, industry information, and
competitive landscape.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
-
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- Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer