Associate Client Partner

Summary

An exciting opportunity to work for one of the industry’s leading marketing attribution providers according to Forrester Research.  The Associate Client Partner (ACP) must demonstrate solid business judgment and sound strategic thinking.  The ACP overall strategic direction and is tasked with being a marketing partner for the senior clients.  The ACP must be an expert in the clients’ businesses and be the clear leader on the business with the clients and within the company.  This individual is responsible for identifying business opportunities and solutions on a regular basis.  The ACP sets the tone for how the account is managed by assuring focus on key client objectives and delivering appropriate resources while maintaining profitability.

The ACP manages a book of business that may be one larger client or several smaller clients.  To be successful, this individual is ultimately responsible for being the “ultimate” marketing consultant to the client and is charged with all general management aspects of the team, including team collaboration, team harmony, big-picture strategic thinking, and financial performance. 

Responsibilities

Development and Oversight of Accounts

  • Lead overarching strategic thinking for creative, media and new technologies
  • Develop specific, measurable client business objectives
  • Develop strategies and tactics by discipline (where appropriate)
  • Views strategic goals in a broader business context
  • Establish priorities for key projects
  • Initiates long-term projects for teams that will contribute to greater Agency revenue
  • Is in command of the business, “owns the role”
  • Deliver revenue growth goals established in conjunction with executive management. 

Foster Strong Client Relationships

  • Builds trusting, collaborative relationships with clients of all levels
  • Can successfully represent the client’s point of view when reviewing work and leverages this perspective when providing feedback to team and presenting to client.  Ultimately focused on doing the best work for the client’s business
  • Stays on top of business and client concerns to head off issues early
  • Looks for opportunities to provide better client support
  • Include  Executives in appropriate client meetings
  • Encourages open, ongoing internal communication
  • Provide appropriate management updates and solicit feedback and direction when appropriate

Management and Training

  • Actively participates in management and training of account team personnel
  • Motivates the team to a high level of performance
  • Ensures account team members are challenged and developing their skill set
  • Demonstrates and teaches how to think strategically
  • Keeps the account team involved and excited
  • Exhibits a vested interest in successful development of team members

Communication

  • Is a good listener
  • Is able to craft a strong presentation
  • Articulates effective strategic rationale and logic flow
  • Is clear, concise, articulate, focused, persuasive, wise, responsive and confident
  • Able to think on his/her feet and provide business and strategic insight and guidance on the fly
  • Has a calm, rational, balanced management style and is able to help team strive for the same kind of professional posture

New Business

  • Contribute to New Business pitches when necessary
  • Develop scope of work in conjunction with new business representative
  • Lead effective transition of activity from new business pitch team to client team
  • Identify all up-sell opportunities with existing clients

Qualifications

  • Bachelor’s degree required
  • Minimum 10 years of solid, progressive client management experience
  • Minimum 5 years in a marketing environment in an account, project or marketing manager role.
  • Experience in a digital agency or web consultancy preferred.
  • Has deep knowledge and experience with multi-channel marketing
  • Must be a natural leader who can collaboratively and effectively lead an VIQ team to generate measurable results
  • Must be a self-starter who works well in a fast-paced, team-oriented environment
  • Proven ability to interact with people at all levels of an organization, fostering strong cross-functional teamwork and results
  • Proven ability to think strategically, and the ability to teach others to think strategically
  • Must possess exceptional oral and written communication skills, presentation skills and client relationship building skills
  • Commitment to delivering creative solutions, and the ability to align team members behind creative solutions
  • Ability to adapt to change is a must
  • Doesn’t take self too seriously
  • Enjoys working hard, but also can create a “fun” work environment
  • High-level proficiency in MS Word, PowerPoint, Excel and Outlook
  • Requires up to 25% travel, mostly local
  • Start-up experience a big plus

#LI-US