Application Developer Associate Manager in New York, New York | DiversityInc Careers
 

Application Developer Associate Manager

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Software Engineering professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.

 

The Application Support Associate Manager acts as software detectives, they provide a dynamic service identifying and solving issues within multiple components of critical business systems. Dedicated to quality, they use their problem solving skills to keep our world class systems delivering value to our clients by maintaining custom and/or software application code. They work in challenging and dynamic environments. They also increase efficiency by optimizing work across one or more clients.

 

Job Description

 

Accenture Products & Platforms professionals demonstrate the ability to apply deep expertise in bringing together Accenture s best of breed delivery practices in order to drive repeatable, industralised and high quality solutioning and delivery. This covers the key components of the Accenture Delivery Suite that consolidates our proven methodology, estimators, tools, skills and global delivery approaches.

 

FS-ALIP professionals design develop and implement the Accenture Life Insurance Platform which provide Life Insurers with a full spectrum of processing capabilities, from front-office sales and underwriting to back-office policy administration.

 

The Application Developer Associate Manager has the following key responsibilities:

 

  • Act as the first point of contact for production issues reported by the customer.
  • Initial triaging of the reported incidents problems.
  • Act as the primary owner of all the ALIP related incidents reported by the customer till the time the issue is fixed and the incident is closed.
  • Coordinate with all stakeholders for resolution of production issues
  • Work with all stakeholders for prioritization of problem tickets service requests for resolution Keep tracking reporting tools e.g. ServiceNow, HP QC, RTC updated with latest comments and status Assist the teams in release planning and deployments