Analyst, Operations in Burbank, California | DiversityInc Careers
 
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Analyst, Operations

Posting
Job Title
Analyst, Operations Time Warner
Division
Warner Bros. Entertainment Group WB Business Unit WB Technology Industry Film Production and Distribution Area of
Interest
Technology/Information Technology Location United States - California - Burbank Requisition # 164169BR Position
Type
Full Time Company Overview Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Business Unit Overview WB Technology combines Warner Bros.’ industry-leading technologists and disciplines to ensure global alignment with business strategy and accelerated delivery of innovative technology solutions studio- and industry-wide. From pre-production through archiving, the WBT organization will provide critical business and technology intelligence and services to all Studio business units. WBT manages the Studio’s enterprise systems and solutions, emerging platforms, information security, consumer intelligence, content mastering and delivery, and more. Posting Job Description What part will you play?
Warner Bros. Technology is looking for an Analyst, Operations for the Content Technology & Operations team. The Operations Analyst performs research of processes that support both the physical (DVD/Blu Ray) and digital content distribution operations teams. They are responsible to make recommendations for process improvement, as well as implement approved solutions. They will demonstrate superior knowledge of content delivery processes and best practices to ensure optimal servicing of content and various assets to our customers and clients. This role assists in the identifying, analyzing and resolving complex issues/problems, and is required to assess and resolve non-standard/standard issues/problems largely on own initiative. This role seeks advice and escalates issues when faced with tasks/problems outside normal scope of job. They interact with various levels of management around specific work efforts/deliverables, and is required to share knowledge and experience with others. The role will work closely with both internal departments and external vendors to ensure we are tracking all necessary work in the tooling systems provided and that SLA’s and KPI’s are being monitored to track delivery and vendor performance.
    
  • Research process flows and recommend improvements to optimize workflows and close process gaps.
  • Help develop and monitor reporting/metrics to support vendor management and internal operations. Analyze data to identify performance trends and potential capacity bottlenecks. Troubleshooting and escalation for issues that impact team effectiveness.    
  • Create and maintain an overall Quality Assurance process roadmap for the servicing Lines of Businesses that require one (DVD/Blu Ray, GATOR order writing, quality checks for top clients, watermarking of digital files, etc.)  
  • Own knowledgebase for the team and associated projects as needed.  Create and maintain department workflow documentation and job aid tools. Identify gaps where new documentation is needed.      
  • Other Global Client Servicing Solutions operational support tasks, as needed.   
What do we require from you?
  • Bachelor’s degree required.
  • Proficiency in use of Microsoft Word, PowerPoint and Excel required.
  • Minimum 2-3 years experience in an operational environment.
  • Experience with operational process improvement required.
  • Basic reporting & analytic skills required – able to translate data points into an accurate narrative and recommendations for improvement.
  • Entertainment or other faced paced work environment experience strongly preferred.
  • Knowledge/familiarity of various Digital Content/streaming services.
  • Familiar with various methods and practices around content distribution.
  • Knowledge of technical vide of specs including audio, subtitles.
  • Excellent customer service and communication skills (verbal and written).
  • Ability to work within customer support ticketing systems.
 
Bonus Points for…
  • Six Sigma Certification
  • Project Management Certification
  • Film and video production/post production/content operations experience strongly preferred
But Wait, There's More! At WBT we look for members who want to:
  • Be Curious: Seek out opportunities to learn, and who aren’t afraid to ask questions
  • Own It: Be the driver, and take accountability
  • Embrace Change: The technology landscape is ever changing – we’re looking for people who are ready to change along with it.
  • Engage and Influence: Share your passion for technology, and develop great relationships with colleagues and collaborators
  • Respect: Show empathy and respect to all, and operate with the best intentions
  • Live the #WBLife: At WBT we look for team members who want to “Contribute to Our Community

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The Warner Bros. Entertainment Group of Companies is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.