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Advanced Video Engineer I - Video Support Center Core





Job Scope:

The Advanced Video Engineer I is an entry level position for a person with a technical foundation who is computer savvy, resourceful and eager to do whatever it takes to learn and become a video engineering professional. Successful candidates should have background working with Networking, Video, Telecom or a network operations center environment.

Responsibilities and Duties
  • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, and Linear Broadcast services
  • Providing regional video device support Resolving and mitigating issues with video throughout the nation

    Basic/Minimum Qualifications:
  • Minimum of (1) year of experience in maintaining and troubleshooting video delivery or video applications
  • Minimum of (1) year of experience of hands-on operational experience in performing video devices or systems upgrades, and Break/Fix activities.
  • Minimum of (1) year of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
  • Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience.
  • Willing to work in a shifted 4/10, 24x7 operations environment. (No on-call)

Essential Job Functions:
  • The Advanced Video Engineer I will support the four primary functions of the Video Operations organization: Acquisition, Encoding, Transport, and Delivery.
  • Responsible for the surveillance of multiple video systems across multiple geographical areas.
  • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, and Linear Broadcast services.
  • The Advanced Video Engineer I is a technical point of escalation for video events in a 24x7 environment.
  • The Advanced Video Engineer I provides support for video systems and surveillance, and first point of escalation for implementing tier 3 video break fix actions.
  • The Advanced Video Engineer I, will identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions.
  • Complies with Video Operations Support Center objectives, policies/procedures, work schedules, and reporting metrics.

Job Requirements:
  • Advanced Video Engineer I will remotely troubleshoot and resolve video network issue in a timely manner or escalate accordingly.
  • Must demonstrate computer skills, personal initiative, and ability to remain calm and focused in stressful situations. This includes the ability to maintain order and a methodical troubleshooting approach that is focused on service restoration.
  • Basic knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
  • Background in performing and implementing network, telecom or video systems troubleshooting or implementation a plus.
  • Familiarity with monitoring tools, and video, telecom or network delivery architecture.
  • Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (Remedy, Jira) and video analysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC a plus.

Preferred Qualifications:
  • Must be able to work in a fast paced 24x7 support center environment.
  • Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
  • Knowledge or experience using Headend or Hub devices, configuration implementation or familiarity with MPEG monitoring tools a plus.
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.
  • Experience with IP networking, video telecom, or industry vendors’ a plus.
  • Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
  • Basic understanding of video network architecture, data networking, system operations, and HFC cable systems.
  • Knowledge of command line, Wireshark and basic UNIX operating commands, helpful.
  • Technical Degree or certifications from SCTE or NCTI and/or knowledge or experience in Headends, Hubs, IPTV, MPEG transport or Video networking a plus.
  • Ability to learn and understand difficult concepts quickly and become proficient with various networks and devices.
  • Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus.