2018 Spanish Immersion Summer Internship - Watsonville, CA (P1 or P2) in Watsonville, California | DiversityInc Careers

2018 Spanish Immersion Summer Internship - Watsonville, CA (P1 or P2)

Job Description

The Spanish Immersion Internship provides the CVS and non-CVS intern the opportunity to participate in the care of patients with a variety of acute and chronic conditions, focusing on the Hispanic community and utilizing the Spanish language. The application of therapeutic principles as well as documentation, communication skills (including Spanish), and drug information skills are emphasized on a daily basis through interaction with patients and other health care professionals, emphasizing the Hispanic community and related disease states for those patients. This syllabus to be used in conjunction with Experience Rx to fulfill the Interns’ training, in addition to the Spanish/Hispanic experience.?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /

Customer Service
• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone timely and with appropriate greeting
• Comply with all federal and state laws, rules and regulations
• Comply with CVS policy and procedures at all times
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Communicate and interact with all healthcare professionals to provide optimal care
• Access, input and retrieve information to/from the computer
• Resolve Third Party rejections and complete any manual claim forms
• Maintain prescription prioritization throughout prescription processing
• Process prescriptions
o Including translation of SIG codes, product selection, counting and measuring drugs, capping
and uncapping vials and bottles; labeling of prescriptions
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
o Complete Prescription Pick-Up Log, validate customer address
o Make the Offer to Counsel and direct customer to Pharmacist (if necessary)
• Perform all register transactions, in adherence of CVS policy and procedures
o This includes cash, check and charge transactions
o Bag merchandise upon completion of sale
• Answer customer medical questions when appropriate
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Assist Pharmacist with maintaining daily and weekly reports
• Communicate with Field Management and the Customer Support Center regarding any required reporting
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Stand for extended periods of time
Under Direct Supervision of Pharmacist
• Solicit information on a customers medical history to give appropriate medical advice
• Practice and develop duties performed by pharmacists when applicable and according to law
Inventory Management
• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders (except CIIs) as permitted by law
Human Resources
• Support scheduling activities according to the needs of the business and workflow model
• Coordinate/implement the training and development of Pharmacy Support Staff
• Complete all required training and compliance programs within designated timeframe
• Assist front store operations when needed
• Communicate with field management and corporate any required reporting
The above information on this description has been designed to indicate the general nature and level of
work performed by employees within this classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to
this job.

Required Qualifications
• Spanish Fluency basic to moderate
• Willing to relocate for the Summer Internship for the duration of the program = 10 weeks (housing and travel unfunded)
• Strong retail/community experience and post grad desire to work in community pharmacy (>500 hours community experience)
• Enrolled in Pharmacy school in good academic standing and be currently in their P1 or P2 year
• Available full time for the duration of the Summer program
• They must be self motivated and able to present experiences/projects to peers, leaders, and management
• Hold current intern license or be licensed in the state where they will practice

Preferred Qualifications
• Interested in relocating post grad to a Dominant Spanish market

Accepted into or actively enrolled in a AACP accredited college or school of pharmacy

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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