Vendor Specialist, Network Services - Florham Park, NJ or Virtual
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future! Where the Chemistry Happens… We have a great opportunity for a Vendor Specialist, Network Services, to join our team and be responsible for management of global suppliers that provide telecommunications networking services to the BASF workforce globally. Vendor Specialist, Network Services (1701224) – Florham Park, NJ OR Virtual You will provide support for the Regional Services and Business Relationship Management and ensure proper service delivery in contracted scope and quality of work that meets the expectations of all BASF business units within the regions. You will consistently monitor and engage with suppliers. You will initiate and follow up on escalations with suppliers’ management, ensure invoice quality, monitor Service Level performance and manage Continuous Improvement efforts. Formula for Success: You Will…
Validate and approve monthly invoices for payment processing.
Review invoices for errors to ensure proper billing and credits for the North American (NA) region (and other regions as required).
Resolve any billing issues with the supplier.
Work with Technical Vendor Management and OVM teams to validate monthly, quarterly or annual SLA and KPI performance for all services delivered to the NA region (and other regions as required).
Review monthly reports and confirm passage or failure of SLAs or KPIs.
Meet with suppliers and resolve disputes as needed.
Regularly attend NA regional service review meetings and support any service quality initiatives.
Assist with budgetary planning and tracking activities.
Provide trend reports, attend budget planning meetings as needed.
Assist with data collection and reporting efforts as required for Continuous Improvement efforts or any project-related tasks.
Create Your Own Chemistry: What We Offer You… Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. Ingredients for Success: What We Look for in You…
Bachelor's degree is preferred. Must have 5+ years of experience in the telecommunications industry managing vendors.
Must have 3+ years of experience with telecommunications invoicing.
Must have 2+ years of experience working in a globally diverse environment. (Applicant should embrace diversity.)
Moderate to advanced PC skills. Moderate to advanced knowledge of Excel, Word and PowerPoint tools. Familiarity with Microsoft Project and Access a plus.
Experience with telecommunications carriers’ on-line portals (such as Genesis, Service Now) a plus. Experience with Computer Associates Service Desk Manager (gAHD) tool a plus.
Basic knowledge of telecommunications technologies used to deliver networking services such as MPLS, (W)LAN and Unified Communications (IP telephony, video and audio conferencing), Small Office and Home Office solutions.